PRODUCT KNOWLEDGE (MED)

A vibrant image depicting a team of professionals engaged in a training or learning session, with elements of virtual quizzes and customer service scenarios related to the MED industry.

Product Knowledge Quiz: Master MED Skills

Test your knowledge on the important aspects of product knowledge related to MED. This quiz covers various scenarios and protocols to ensure you're well-prepared.

Auto Fail Criteria
Incident Response Procedures
Service Offerings

14 Questions4 MinutesCreated by LearningExpert237

What is consider an Auto Fail?

Not creating an SO

Offer the NQR

Not repeating the call back number

Everything

The NI left the keys inside the IV but is a smart key ...

Offer a Tow

Locksmith Service

Inform NI about reprograming key w/dealership

Lockout Service

How many minutes I have to leave log notes in a SO

3 minutes

2 minutes

Doesn't matter meanwhile I am in 1SP Outbound

90 seconds

Where can I find rental or borrowed car info?

Policy # Box

Policy Info (Question Mark)

Services

View member history

What company is linked to GEICO?

FARM BUREU

DOWC

HANOVER

FARMERS GS

A digital dispatch is ALWAYS with SP's non contracted

TRUE

FALSE

Do we handle MetLife?

YES

How much is your adherence and attendance should be?

90%

85%

80%

What is the policy format for FARMERS ALLIANCE?

PA1-

APV

9 NUMERIC DIGITS

Do we need to ask the Safety Question ALWAYS?

YES

PRODUCT KNOWLEDGE (MED)

Product Knowledge Quiz: Master MED Skills

More Surveys