Carvana Week !
Carvana Knowledge Quiz
Test your knowledge about Carvana and discover all the benefits and processes that make buying a car enjoyable and hassle-free. Whether you're a customer or just curious, this quiz is designed for everyone!
Check out the highlights:
- Understand Carvana's innovative approach to car buying.
- Learn about financing options and warranties.
- Find out about the Carvana Care program.
What is Carvana?
Carvana is an online car business (shopping at the comfort of your home).
Carvana is a sales and commission based online car business.
Carvana is an in person car dealership business.
Carvana is an insurance company.
What are some benefits of Carvana? (Select all that apply).
100-day warranty
No surprise fees
7 -day money back guarantee
No hit to your credit and can the customer can pull terms
Haggle free & 24 Hour shopping
We registered the vehicle & provide Insurance options
Does a Pre-Sale Advocate handle underwriting (verification)?
True
False
How does financing works, do they need a certain score to be approved, and will the soft pull impact their credit? They have an account but
How much to spend on monthly payments
Educate on the soft pull since it doesn’t impact their credit score
Quick&easy process can do, later on, let’s get your account created for you
When are you ready to purchase your vehicle?
How does the process work and can they see the vehicle before they buy it? They do not have an account on Carvana.com
Create the account
Educate on the process
The type of vehicles they’re interested in and search on the back end while asking the questions
In 7 days to accept the car and if unhappy can return the vehicle.correct answer 3
The customer saw a 2021 Jeep Cherokee on Autotrader and would like to know if the vehicle is still available.
Check the account if it’s coming from the Autotrader
Check availability (locked it in) Checking if they will start today
Looked in financing and want to purchase today- key features
If not available, search the inventory using the features tool
What to say and do when a call comes in?
�Hi, (name) thank you for calling Carvana. Who do I have the pleasure of speaking with today?”
Verifying cx's info, if it's not then, then have cx contact the actual cx
Then verify the car details and financial information.
Great the customer and ask how you can help
How can a customer get the GAP Coverage?
Using their own financing options
Use Carvana financing
Pay extra is their using cash
Get the Gap Coverage after the purchase is made
How to check if an order has been successfully replaced?
Check in Carma at the purchase component and see if there is an “order placed” or “on progress”
Ask the customer themselves
Called verification team
Asked in slack
What is Halo and when do we use it?
This is your bible and used when unsure of an answer
Halo is a live person we chat with
Halo is our gaurdian angel
I'm still unsure what is halo and when to use it
What are the 3 types of Carvana Care?
Carvana Care Essentials
Carvana Care Plus
Carvana Care Premier
Carvana Financing
Do we negotiate prices?
True
False
What type of calls do we transfer?
Prospect (Pre-Sale)
Order Place (In-Sale)
Green (Pre-Sale)
Delivery (Post-Sale)
After The Sale (Post-Sale)
STC
What is Self-Arrange Financing?
Customer receiving a loan from their bank
Customer has someone paying for them
Customer paying with cash
Customer wants to get the car on credit
What is a co-signer?
Someone who takes the full financial responsibility of the account holder
Someone who signs and has no obligation
Someone who can collect the car on the account holder's behalf
Still unsure and need to ask HALO
What is Plaid?
Facilitates communication btw financial services apps and users' banks & credit card providers
Let's ask halo
Not sure
Plaid claims to use best-in-class encryption protocols to protect users' information.
Is trade-in and swap the same thing?
True
False
What is a swap and when can a customer use this option?
Doesn't like a vehicle and swap for something else. During the 7DMBG
Swap for another vehicle at any time
Swap and get a full refund on the previous vehicle
Um, still searching Halo
What is a trade-in?
Trade to sell
When the dealer takes your car as a trade-in, they're planning to sell it to someone else
Trade to sell or trade to use the value of the car on a Carvana purchase
Let me see what my module says
What is ROOT?
Carvana insurance eligible to carvana customer in specific state.
It is the end of a plant rooted in the soil
Another name for groot
You know I'm still checking with halo
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