Pier 1

A friendly customer service representative assisting a customer with their inquiries about returns and exchanges, set in a retail environment with Pier 1 decor.

Pier 1 Customer Service Quiz

Test your knowledge of Pier 1's customer service policies with our engaging quiz! This quiz will help you understand the protocols for returns, exchanges, and customer inquiries.

Check your understanding of key policies
Learn about account authentication processes
Enhance your ability to assist customers effectively

15 Questions4 MinutesCreated by HelpingHand347

If the customer is calling to cancel within the 15 minutes time frame, All you need to do is to cancel on shopify and refund the customer directly

True

False

When a customer want to return a damaged items, We will add to the pier 1 shared sheet and initiate a return

True

False

We offer 20% discount when a customer requests cancellation after the items were shipped

True

False

Account Authentication: Once account/order has been located; you must proceed with a 2-step verification process before disclosing information. 1. First and last name 2. Full shipping address

True

False

If the customer is Inquiring about an estimated restocking date, we escalate and follow up with an update

True

False

A customer is asking about the dimensions of an Item, while it is not available on site .. We will escalate and get back to the customer with full details

True

False

We follow the price match process whenever the customer asks for cancelation due to price difference in other location regardless If the order was shipped or not yet

True

False

Customer is asking to unsubscribe from text messages clarifying that he already tried Sending STOP but he is still receiving messages

Pier 1

Pier 1 Customer Service Quiz

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