Basics of Customer Service
Customer Service Essentials Quiz
Test your knowledge of customer service principles with our engaging quiz! This quiz covers the fundamental aspects of providing excellent service and how to effectively assist customers on the sales floor.
- 10 questions to assess your understanding
- Multiple choice format for easy answering
- Learn valuable customer service skills
In GIFT approach T stands for?
Take initiative to offer more solution
Take customer to fitting room
Talk to every customer -
Thank every customer
What is more important then customers need while you are on the sales floor?
Fitting room
Customer need is the most important
Getting a direction from a manager
Help on cash wrap
If we don’t have an item that customer is looking for?
Offer other similar items
Call other store for a size check
Introduces customers to the instagram
Ask them to leave the store
What is the meaning of “follow up” in GIFT?
Pay attention to the fitting room
Follow up on tasks
Follow up on customers needs
Follow managers directions
While you are folding on the sales floor?
Turn your back to the customer
Do size order in the meantime
Make sure that you’re always available if customers needs you
Chat with other associates
When you see customer entering the store?
Say « Hi » see what brings them to us
Just smile
Share name and number with customers
Go to another room where customer can’t see you
If customer wants to reserve something?
Call the manager
Write all the details about the reservation and leave it on the right place
Offer more items
Convince customer to buy them now
When you see that customer is struggling to find a size they need?
Tell them we don’t have your size
Show them BL items
Assist them in a best possible way
Call your colleague
While you are doing transaction?
Stuff all items in one bag
Focus on customers you are dealing with
Do size check on other register
Ask customer to hurry up
What I stands for in GIFT approach
Introduce yourself
Initiate conversation
Involve in selecting items
Identify customer need
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