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Cisco cooperation survey

A diverse group of professionals engaging in a productive meeting, discussing customer service and operational improvements with Cisco logos in the background.

Cisco Cooperation Survey

Welcome to the Cisco Cooperation Survey! We value your feedback to improve our services and enhance your experience. Your responses will help us understand your satisfaction with the Cisco Hub service and how our team can better support you.

Please take a moment to answer the following questions:

Rate your satisfaction with Cisco services.
Share your insights on resolution efficiency.
Provide suggestions for communication improvements.

8 Questions2 MinutesCreated by EngagingFeedback202

How satisfied are you with current Cisco Hub service?

Very Satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very Dissatisfied

My case is resolved fast without any blockers or issues on Cisco side.

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

When I have an issue with case resolution I always provide feedback to Cisco Hub.

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

Are you satisfied with the actions taken by current Partner Operations Manager (Rhoda Tichatschek) when involved in solving an issue?

Very Satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very Dissatisfied

Are you satisfied with the actions taken by current EMEAR Customer Service Manager (Fiona Somerville) when involved in solving an issue?

Very Satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very Dissatisfied

Do you see room for improvment in communication between our team and Cisco? If yes, please let us know your idea of improvement.

How satisfied are you with communication/cooperation with Cisco Account Manager when issues with quote need to be resolved? (Cisco AM is the quote creator)

Very Satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very Dissatisfied

I use Webex teams when communication with Cisco representative is needed.

Always

Usually

Sometimes

Rarely

Never

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