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Idea-l Detective. Volume 3

A vibrant and engaging illustration depicting a detective with a magnifying glass examining shipping documents and a laptop, surrounded by icons representing delivery, comments, and client feedback. The style should be modern and clean, appealing to a professional audience.

Idea-l Detective Quiz: Volume 3

Test your knowledge with our engaging and informative quiz designed for professionals in the field. Discover new features and updates while challenging yourself!

Explore content from the COP section.
Learn about new comments and standard practices.
Identify key details in received folders and client interactions.

13 Questions3 MinutesCreated by InvestigatingData42

Name:

Email:

A new Canned task in COP section was added:

The client is OK with the delivery date. Please proceed

The client is OK with the replacement. Please proceed

The client is OK with later delivery. Please proceed

Please note that when the order from Requests folder is automatically moved to Received folder after Delivery is possible CM is sent, this order in Received folder view will be shown like this:

We added a possibility to add comments on the page that opens when you click on a dot at the bottom of the website page with item info (left pic). For example, for fruits to the US/Europe on Mon we could add "Confirm Tue delivery due to perishable content + Client is OK with later delivery CC" When a comment is added you will see it here in GM (right pic). Whenever you want to add a new comment, what should you do?

Send a task to CSS managers team.

Submit catalog issues form in GM-->LINKS

Submit it via Manager's Form in GM-->LINKS

What new we have in POI?

Dima added menu to choose options when you add them in POI.

We added *Client requested sms delivery confirmation* option to POI

We added a possibility to download a custom Logo GC to POI

When you will see this comment?

When partner accept the order, this comment reflect the outsourced amount.

When client pays the order online.

When a new payment box is added, GM

We cleaned Standard Comments in GM by removing … so it should make us scroll less and easier the search of the needed comment.

3 types of "Awaiting Billing updates..."

Awaiting address update from the client

Payment request was sent to Billing Department

No info found online about recip contact details

We also cleaned cancellation reasons and deleted...

Customer canceled - difficulties with payment

Partner canceled - because of date

Partner canceled - because of content

Customer Canceled - disputed charge

Chargeback Received - Not Fraud

Request - Canceled by Partner

We added a new standard comment: PayPal address verified. What and where will you see if this comment is added?

After the comment is added, you will see this note in Sender info table

You will see a note when you click on Check button in sender information table

you will see near the “verification update” button

We added new Need Attention reasons

Recipient: Business moved

Recipient: Business closures

Recipient: Unsuccessful Delivery Attempts

When you mouse over the country name in recipient information table, what will you see?

You will see recipient’s phone number from the previous order

You will see available partners for this country.

You will see current time.

You will see the conditions of delivery (delivery fee, delivery days guarantees restrictions)

If the client is returning what will you see in the general view in received folder?

Number of delivered orders

New client

Vip client

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