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ELC Qatar Order Management Quiz

Test your knowledge about ELC Qatar's order management processes with our engaging quiz! This quiz will challenge your understanding of the key operational elements and expectations.

10 multiple choice and text-based questions
Learn more about order processing
Assess your readiness to assist customers

10 Questions2 MinutesCreated by TrackingData42

Name:

We check ELC Qatar orders on

OMS

Matajer

Shopify

Outlook

Next-day delivery option is available in Jeddah and Riyadh all brands.

True

False

We must contact Aramex to create a return AWB when we raise a return request for orders delivered by

Aramex

Quiqup

Safe Arrival

Elite

What is the customer's expectation from us?

We choose the ticket category (QR code not received) if the customer complains that he didn't receive a QR code while the order has been received at the store for more than 24 hours.

True

False

If tabby/tamara order is not flowing, we check the payment status on

Payfort

Tabby/Tamara system

If the order is not flowing and the payment is NOT caputered/payment pending.

We keep the ticket pending for 3 hours

Inform the customer that the order is not confirmed and explain payment failure reasons

Send an email to digital to make the order flow

Apologize to the customer and give the refund SLA

If the order is not flowing and the payment is NOT caputered/payment pending. What would be the ticket category

Tracking order (Within TAT)

Stuck at payment page

Order not flowing > payment failed

Order not flowing > payment Captured

COD option is available in

MIH

MIK

ELC

NAY & TBS

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