QA Council: IChase Knowledge Title State Change #28571
Vehicle State Change Quiz
Test your knowledge on the vehicle state change process with this comprehensive quiz! Gain a better understanding of what it takes to register your vehicle in a new state and the documentation required for a successful state change.
Topics covered include:
- Documentation requirements
- Procedures for lost titles
- Timing for title processing
Is it really necessary to title and register the vehicle in a new state?
True
False
Are we able to process a state change request without customer’s current address in new state?
Yes
No
Is LOR (Letter of Request) needed if the customer will be completing the state change process in the DMV?
Yes
No
What is the documentation needed for a third party to initiate a state change request at the DMV?
Power of Attorney
Permission Letter
Authorization letter
Probate Documentation
For lien holding states, if customer and Chase doesn’t have the title (lost title) and they need to register in the new state, they need to?
Go to the DMV to initiate the state change
Call us to get a duplicate title
Go to DMV to request a duplicate title
Go to the dealership to get the title
When the customer needs to register the vehicle in a new state, which tool do you check next after identifying in quest and dealertrack that the title is not found (location “N”)?
Dealertrack
Workcard
Estimated Completion Sharepoint
EIV
If Lien perfection timeframe for a Private label account has passed, and we still show N for title location in quest, we need to:
Initiate title maintenance on DT
Open Direct Lien Workcard
Refer to the DMV
Open Title state change Workcard
If Lien perfection for a direct loan timeframe has passed, and we still show N for title location in quest, we need to:
Initiate title maintenance on DT
Open Direct Lien Workcard
Refer to the DMV
Open Title state change workcard
How many calendar days does it take for the title to be received after state change request, if its being held electronically?
30 days
21 days
7 days
10 days
Once paper title is received from the previous state, a title state change request will be processed within how many days?
Within 7 business days
Within 10 business days
Within 7 days
Within 10days
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