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QA Council: IChase Knowledge Title State Change #28571

A well-organized DMV office with vehicle registration forms, a computer screen displaying vehicle title information, and a knowledgeable staff member assisting a customer.

Vehicle State Change Quiz

Test your knowledge on the essential procedures and requirements for changing vehicle titles when moving to a new state. This quiz is designed for those involved in vehicle registration processes, helping to ensure compliance and understanding.

10 multiple-choice questions
Score and track your knowledge
Ideal for professionals in vehicle title management

10 Questions2 MinutesCreated by DrivingData254

Is it really necessary to title and register the vehicle in a new state?

Yes

Are we able to process a state change request without customer’s current address in new state?

Yes

Is LOR (Letter of Request) needed if the customer will be completing the state change process in the DMV?

Yes

What is the documentation needed for a third party to initiate a state change request at the DMV?

Power of Attorney

Authorization Letter

Probate Letter

Permission Letter

For lien holding states, if customer and Chase doesn’t have the title (lost title) and they need to register in the new state, they need to?

Call us to get a duplicate

Go to the DMV to initiate the state change

Go to the dealership to get the title

Go to the DMV to request a duplicate title

When the customer needs to register the vehicle in a new state, which tool do you check next after identifying in quest and dealertrack that the title is not found (location “N”)?

Dealertrack

Workcard

Estimated Completion Sharepoint

EIV

If Lien perfection timeframe for a Private label account has passed, and we still show N for title location in quest, we need to:

Initiate Title Maintenance in DT

Open Direct Lien Workcard

Refer to the DMV

Open Title State Change Workcard

If Lien perfection for a direct loan timeframe has passed, and we still show N for title location in quest, we need to:

Initiate Title Maintenance in DT

Open Direct Lien Workcard

Refer to the DMV

Open Title State Change Workcard

How many calendar days does it take for the title to be received after state change request, if its being held electronically?

30 days

21 days

7 days

10 days

Once paper title is received from the previous state, a title state change request will be processed within how many days?

Within 7 Business days

Within 10 Business days

Within 7 days

Within 10 days

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