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Connect, Engage, and Inspire

A vibrant and engaging retail setting, featuring smiling customers and attentive staff interacting in a friendly environment, showcasing connection and service excellence.

Connect, Engage, and Inspire Quiz

Discover your skills in customer connection and engagement with our interactive quiz designed for service excellence.

Test your knowledge on:

The foundation of service multiplication
Customer interaction strategies
Understanding product use

6 Questions2 MinutesCreated by EngagingGuide402

What is the foundation of a service multiplyer?

Great communication with the customer, no customer should be left feeling ignored

Speeding through the sales process with every customer

A simple promo of the customer

Talking amongst ourselves

If you are unsure about the use a product what should you do?

A: Guess the intended use

B: Consult an expert

C: Look up the product online

D: B and C

What is the first step to connecting like a hero?

High five the customer

Introduce yourself

Acknowledge the customer and then walk away

None of the above

What are some of the signs/cues that you should reconnect with a customer?

A customer is checking sizes

Scanning for fitting rooms (pre/post covid)

Picking items off the rail

All of the above

What are some ways to reassure a customer of their purchase?

A: Say Nothing

B: Compliment their choice

C: Provide feedback from other customers

D: B and C

How can you ensure customers know about our subscriptions and loyalty programs?

Download the adidas app and familiarize yourself with our loyalty program

Ask a leader about any upcoming promotions

Check adidas.ca for new promotions and drops

All of the above

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