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PKT JUNE 2022

A vibrant and engaging illustration featuring a diverse group of people discussing customer service topics, with visual elements representing banking and digital communications in the background.

PKT June 2022 Quiz

Test your knowledge on important queries and protocols relevant to our operations! This quiz will challenge your understanding of customer service, banking procedures, and internal tools.

Multiple choice and checkbox questions
Covers essential topics for employees and customers
Improve your knowledge and skills

10 Questions2 MinutesCreated by EngagingCustomer321

Customer already mentioned their query when connecting via chat, which one of the below should not be asked to the customer?

Hi Customer, Thanks for getting in touch

Let me check this and get back to you.

Can you help me with your query

Thanks for writing to us.

Which bank is closed for PHP as of now?

BPI

BMO

BHP

MBT

Customer Query : I want to add more money into my PKR currency, help me do it?

Add PKR

Get PKR balances

Add money > 21 currencies > covert and keep in PKR

Add money > 23 currencies > covert and keep in PKR

What's the new tool for Quality review?

Miuro's

Klaus

Zendesk

Unbable

A customer complains about getting 2FA every time they're sending money to beneficiary? What can be suggested?

Troubleshoot

It will ask and they're supposed to provide every time

Disable 2FA

Correct WIKI to follow for Global GBP?

Https://transferwise.atlassian.net/wiki/spaces/OPS/pages/1369003675/Global GBP

Https://transferwise.atlassian.net/wiki/spaces/OPS/pages/1645380549/Global+GBP

Https://transferwise.atlassian.net/wiki/spaces/OPS/pages/920977893/Global+GBP

Https://transferwise.atlassian.net/wiki/spaces/OPS/pages/37597780/GBP

Can I access Self service in Iphone?

Yes

What does submitted state refers in ZAR mandate form?

It means the recipient has filled the form, and E4F has notified us that’s the case

It means the recipient has filled the form, and freecharge has notified us that’s the case

It means the recipient has filled the form

It means the recipient has filled the form and Barclays bank PLC has notified us that’s the case

Which of the following are benefits of a powerful mission statement?

Guide the company forward

Focus everyone's energy and attention

Spark new ideas

Shape company culture

Please provide complete ID. Eg: (IND025-1234)

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