NHO Billing/Accounting/HR 2018

Help desk work orders/tickets can be created via email when RE: appears in the subject line?

A. True

B. False

What is the "recommended" way to check the status of a pending work order?

A. Call the help desk @ extension 1000

B. Review emails received from the help desk

C. Access "My Work Orders" through the help desk portal

Identification badges and stickers provide identification and access for (select all that apply):

A. Current Employees

B. Visitors

C. Former Employees

From the following list of options, which would need securing (select all that apply)?

Which of the following statements regarding passwords are true (select all that apply)?

A. Minimum length is 8 characters, at least 1 capital letter, at least one number and a special character?

B. Passwords, where possible, need to be changed regularly (between 45 and 90 days)

C. Passwords should not be shared with another person

D. It is ok to save a password when prompted to do by any application to do so?

Employees are prohibited from disclosing information related to any S&E matter, defendant(s) or associated parties via any social media platforms ?

A. True

B. False

Regarding cell phone usage, which of the following statements are true?

A. Employees may have their phones on their desks and acces them when needed

B. Employees may handle emergency situations that arise by notifying their supervisor and handling the matter as promptly as possible.

C. Personal cell phones may be used during break times.

D. While at work, employees may use cameras, video, audio recording devices, video recording features of cell phones

Which of the following is an example of breaching confidentiality (select all that may apply)?

A. Talking to a co-worker about a case outside of the S&E environment?

B. Maintaining a list of client username and passwords?

C. Discussing a specific case with your supervisor?

D. Posting details about a specific case on a social media platform?

Medical information may be required from a healthcare provider to determine if the employee has an ADA disability?

A. True

B. False

Which of the following statements constitute "harrassment" (select all that apply)?

A. Offensive remarks, comments, jokes, slurs or threats?

B. Offensive pictures, drawings, figurines, writings or other graphic images transmitted via email, text messages, voicemails?

C. A request to clean your workspace in compliance with the clean desk policy?

Replying to email communications must occur within 24 hours of receipt for external emails only?

A. True

B. False

Which of the following statements are true (select all that apply)?

A. Jokes may be sent via email provided that they are funny?

B. Email is always the best method of communication?

C. Use cc (courtesy copy) field to address individuals you expect will act on the contents of your email?

D. Proofreading email before sending will help to ensure professional tone and correct use of grammar?

Personally Identifiable Information "PII" may be transmitted via email communications?

Bribery is defined as..

A. An abuse of position of trust in order to gain an undue advantage?

B. A specific offense which concerns the practice of offering something, typically money, to gain an illicit advantage?

On what screen in CaseAware will you find your workload for the day?

A. Case Docs

C. Edit File

B. View Case

Current Steps

Please choose the correct statement below:

A. A case can have multiple files?

B. A file can have multiple cases?

When adding notes and documents to your file/case, which level is the most commonly used?

A. File Notes and File Docs

B. Case Notes and Case Docs

NHO Billing/Accounting/HR 2018

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