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Customer Quiz

Why is Great Customer Service important?
To retain the customer's trust.
To build brand awareness.
It Reflects Heavily on Your Entire Business.
All of the above.
When dealing with a customer, you should not?
Get caught up in an argument.
Use the word "NO".
Give out orders or place blame on the customer.
All of the above.
Customers who complain want?
Something for nothing.
To be heard and have their experience validated.
To vent for the sport of it.
To be made majority shareholders in the company.
Which of the following does not contribute to the image you project?
Body language
Choice of words
Your specific job title
Tone of voice
 
 
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