Chapter 2 quiz 1
Officer Communication Skills Quiz
Test your knowledge on effective communication and conflict management techniques vital for law enforcement officers. This quiz covers core competencies such as command presence, active listening, and cultural responsiveness.
Key Topics Covered:
- Non-Verbal Communication
- Conflict Resolution
- Cultural Awareness
- Officer Professionalism
____________ is an officer's most valuable non-verbal tool. It is your demeanor and confidence exhibited by personal appearance, erect posture, alertness, and attention to surrondings
Command Bearing
Command Presence
Command Posture
Command Stance
Command Stature
Command Tactics
Mutual gaze is the common level of eye to eye contact that two people have when conversing. A break of gaze occurs when a person unintentionally or intentionally drops their gaze from the person looking at them, this could be caused by
Being aware of your surroundings
Personality, emotional state, PTSD, Cultural norms, forgetting information,
Dividing attention
Body movement
Emotions, trauma, anger, tactical movements, cultural norms
Personality, emotional state, traumatic event, cultural norms, recalling information
Non-verbal communication
None of the above
Which one of these are not a core competency
Active listening
Introduction
Non-verbal communication
Self-awareness
Proactive justice
Appropriate conclusion
Officer Irizarry-Lugo arrived on scene of a high risk incident, he is practicing talking to himself as he anticipates, encounter or evaluate an event, this is a example of _______
Planning
Verbal Communications
Self-Talk
Verbalizing before encountering
Hyping himself up
None of the above
_________ is when you are open to learning about new cultures.
Culturally Versed
Ethnically Open
Race relations
Culturally Responsive
Willingness to connect with the community
Intercultural Communication
Sometimes managing conflict requires actions the officer must take to establish control, such as calling additional personnel, re-deploying resources, issuing strong verbal commands, or ___________________________
Using physical force or the threat of force
Using communications techniques such as de-esclation
Using command presence and posture to establish professionalism
Using a loud tone to re-establish when things are out of your span of control
Using mutual-aid from other agencies to gain the advantage
Using verbal and non-verbal techniques to resolve the conflict
What does LEED stand for...
Listen, Explain, Equity, Dignity
List, Explain, Equality, Dignify
List, Evaluate, Equate, Distribute
Listen, Explain, Equity, Dignify
Lament, Evaluate, Equality, De-escalate
Listen, Explain, Equity, De-esclate
Listen, Evaluate, Entrust, Dignity
List, Explore, Equity, Dignity
List, Excite, Exhibit, Disprove
Love, Expel, Equal, Disprove
Officer Chapman has behavior that demonstrates good character and is marked by pride in herself and her career. This is called......
Pride
Command Presence
Swag
Professionalism
Command Bearing
Good Moral Self-image
___________ involves the exchange of messages, verbally and non-verbally.
Passing along information
Intel Gathering
Communication
Dissemination of Information
When a persons's request seems unrealistic, instead of focusing on what cannot be done...................
Provide a case number and be professional
Explain to them that you still can take the report
Redirect the focus to what can be done
Tell them their request is out of your mandate, policies and or precedures
Explain why you are telling them why it is not possible
Do not get involved any further, doing so will decrease the legitimacy of your police response
Leave the call and go grab lunch
Say a joke to lighten the mood, at least they leave with a laugh and a smile
Tell them to drink matcha, it is delicious
Tell them to drink vegan soda, it is delicious
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