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A cartoon illustration depicting a friendly customer service agent answering questions about energy switching and smart meters, with icons of light bulbs, bills, and phone calls in the background.

Energy Switching Quiz

Test your knowledge about energy switching and smart meters with our engaging quiz. This is a great opportunity to see how well you understand the important aspects of switching energy suppliers, managing accounts, and ensuring customers are well-informed.

Learn about switch cancellation and cooling-off periods.
Understand smart meters and their functionalities.
Discover what services we provide on behalf of customers.

12 Questions3 MinutesCreated by SwitchingGuide432

When are exit fees no longer applicable?

Final 49 days of contract

First 49 day of contract

In first 21 days

How long does a switch typically take to cancel?

21 days

49 days

10 days

You should always stop the recording of a call when taking bank details.

True

False

How long does a switch typically take to complete?

10 days

21 days

49 days

A customer calls in to cancel a switch we are running for them and it is within the cooling-off period, do you:

Cancel the switch

Send to the saving squad

Attempt to save the switch

An Economy 7 meter is a meter that:

Sends automatic readings to the supplier

Provides peak and off peak rates for your electricity

Gets you free air travel to 7 countries

A smart meter is a meter that:

Provides peak and off peak rates for your electricity

Plays music from your Spotify

Sends automatic readings to the supplier

First generation smart meters only send automatic readings to the supplier that fitted the meter

True

False

Second generation smart meters can send automatic readings to multiple suppliers

True

False

We take meter readings on behalf of suppliers

True

False

How does us having annual usage figures for the customer help customers?

Helps us find better rates for them

Makes the email we send look more official

Helps ensure the direct debit figure we quote them is more accurate

Which of these is not a form of Switchbit investigations you can raise?

Failed cancellation

One fuel switch

No contact

Email change

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