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PB Empowerment

An engaging illustration that represents banking professionals assisting clients effectively, featuring elements like call center operations, digital tools, and teamwork in a modern office setting.

PB Empowerment Quiz

Test your knowledge and skills in PB empowerment with our engaging quiz designed specifically for professionals in the banking sector. This quiz covers essential topics that will help you assist clients effectively, especially during degraded service situations.

Key Features:

Multiple choice questions
Instant feedback on answers
Relevant to current banking practices

11 Questions3 MinutesCreated by HelpingHand456

Name:

The following are skills to assist during degraded services except for:

Captured Card Blocking

ATM Complaints

UID Retrieval

NOTA

Preferred/Private Segments should be provided with the needed assistance 24/7. True or False?

True

False

Calls received under PW Reset Split should be assisted by?

Certified PB1

PB2

Both

If no available officers to facilitate PW Reset, what is the applicable handling?

Advise to call again

Create Call back Req SR

Do we assist clients received in Lost Card split even if concern is International Withdrawal Access?

Yes

Emporary Banking Schedule effective April 13, 2021:

9:00AM – 4:30PM

9:00AM - 3:00PM

9:00AM - 4:00PM

A database that is used to check BPI and BFB branch details

Infobase

Knowledge Base

ATM Profile

CICS Region to access BPI accounts?

GPA/EPA

GP3/EP3

CICS Region to access BPIFB accounts?

GPA/EPA

GP3/EP3

Screen to command after initial login on GPA/GP3:

TSSO

PCSN

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