Special Handling Incident Form Quiz

Create an image of a professional office environment with people discussing incident management and handling call traffic, with a focus on teamwork and technology.

Special Handling Incident Form Quiz

Test your knowledge on handling special incidents and navigating account systems effectively. This quiz contains 27 multiple-choice questions designed to challenge your understanding of procedures related to alarming call traffic and account management.

Learn about account types and incident forms.
Evaluate your skills in recognizing network processing cards.
Understand the criteria for blocking calls.

27 Questions7 MinutesCreated by ActiveStar562

Special Handling contains previously alarming call traffic.

False

True

What account type would you select on the incident form if an account was found in OA?

Residential

Wholesale

If the account is found in ocis has a corp ID, would blocks be placed in NETCAP.

Yes

May be

MCI, V/V, EXT, and BVnet cards process over which network?

Opt2

GNS

From where would an email to a customer or account manager be sent?

Incident Form

Incident Tracker

What primary system would be used to block, coll, 3rd party stapd products?

CBS

FBT

3rd party, collect, and stapd belong to which product category?

Operator Services

GNS Services

When are you allowed to contact business customers?

8am-9pm

24*7

Ix Plus houses account information for what network?

Opt1

Opt2

If the acct number located in OA is 888888, the true account is housed in OCIS.

False

True

OCIS and MEGA are systems for OPT1

True

False

TX, IMPLS, COLL, and STAPD all process over which network?

Opt2

GNS

To find the customer’s environment and account number in IXPLUS, you would choose environment:

Would you place a block for an opt1 ANI in FBT?

Yes

STAPD paid call is billed to the termination.

True

False

VZ-d1, Vzcoll, Vzstapd all process over which network?

GNS

Opt1

Which type of usr id and password would you use to log into IXPLUS and OA

VZ Login and password

Unique ID and Password

If you were unable to contact a residential customer to verify a 3rd pty call, would you place a block?

Yes

When researching to see if a block has been placed in CBS, what color indicates that there are currently restrictions on an ANI?

Gray

Red

In IXPLUS , to find the NASP ID you would press F1 from this screen.

False

True

Collect, 3rd party, and STAPD calls are allowed even if there is no account.

True

False

What system would you look for an account number 154446.

Ixplus

Which document provides specific instructions on how to block any product.

Blocking Matrix

Block Manual

When creating an incident for a residential customer that is not verified, the incident would go into the IFD status.

True

False

OA is the only account system that requires the environment field to be filled on the incident form.

False

True

3rd party, dial around, and FIOS are all example of Dial 1 products.

True

False

In netcap, the range privilege u000 means it’s custom rage

True

False

Special Handling Incident Form Quiz

Special Handling Incident Form Quiz

More Quizzes