Special Handling Incident Form Quiz
Special Handling Incident Form Quiz
Test your knowledge on handling special incidents and navigating account systems effectively. This quiz contains 27 multiple-choice questions designed to challenge your understanding of procedures related to alarming call traffic and account management.
- Learn about account types and incident forms.
- Evaluate your skills in recognizing network processing cards.
- Understand the criteria for blocking calls.
Special Handling contains previously alarming call traffic.
False
True
What account type would you select on the incident form if an account was found in OA?
Residential
Wholesale
If the account is found in ocis has a corp ID, would blocks be placed in NETCAP.
Yes
May be
MCI, V/V, EXT, and BVnet cards process over which network?
Opt2
GNS
From where would an email to a customer or account manager be sent?
Incident Form
Incident Tracker
What primary system would be used to block, coll, 3rd party stapd products?
CBS
FBT
3rd party, collect, and stapd belong to which product category?
Operator Services
GNS Services
When are you allowed to contact business customers?
8am-9pm
24*7
Ix Plus houses account information for what network?
Opt1
Opt2
If the acct number located in OA is 888888, the true account is housed in OCIS.
False
True
OCIS and MEGA are systems for OPT1
True
False
TX, IMPLS, COLL, and STAPD all process over which network?
Opt2
GNS
To find the customer’s environment and account number in IXPLUS, you would choose environment:
26
40
Would you place a block for an opt1 ANI in FBT?
No
Yes
STAPD paid call is billed to the termination.
True
False
VZ-d1, Vzcoll, Vzstapd all process over which network?
GNS
Opt1
Which type of usr id and password would you use to log into IXPLUS and OA
VZ Login and password
Unique ID and Password
If you were unable to contact a residential customer to verify a 3rd pty call, would you place a block?
Yes
No
When researching to see if a block has been placed in CBS, what color indicates that there are currently restrictions on an ANI?
Gray
Red
In IXPLUS , to find the NASP ID you would press F1 from this screen.
False
True
Collect, 3rd party, and STAPD calls are allowed even if there is no account.
True
False
What system would you look for an account number 154446.
Ixplus
OA
Which document provides specific instructions on how to block any product.
Blocking Matrix
Block Manual
When creating an incident for a residential customer that is not verified, the incident would go into the IFD status.
True
False
OA is the only account system that requires the environment field to be filled on the incident form.
False
True
3rd party, dial around, and FIOS are all example of Dial 1 products.
True
False
In netcap, the range privilege u000 means it’s custom rage
True
False
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