Customer Experience

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Customer Experience Quiz

Welcome to our Customer Experience Quiz! This survey aims to gather valuable insights into your experience with our Network Service Provider. Your feedback is essential for improving our services and enhancing overall customer satisfaction.

In this quiz, you’ll be asked about your personal experiences and perceptions. Here are a few things you can expect:

Rate your satisfaction with customer service and network quality
Share suggestions for improvement
Provide insights into your usage habits

16 Questions4 MinutesCreated by ConnectingCloud47

Please select your Network Service Provider

Please select the Province in which you reside

Are you a Cell C Staff Member?

Are you a Prepaid or Contract customer?

How satisfied are you with the overall customer experience I.e. Onboarding process / upgrading process / customer service? Please rate your customer experience from 1 (very poor) to 10 (excellent)

How satisfied are you with the network quality?

What can be done to improve your overall customer experience?

What is the average timeframe that your queries have been resolved?

On average, how often do you experience network issues?

Did you know that Cell C customers roam on the MTN and Vodacom network?

What do you predominantly use your phone for?

May we contact you should we have additional questions?

In your opinion, what can your Network Provider do better?

How do you perceive the network quality of your Network Service Provider as oppose to their competitors?

Please share any other comments that you have that may have not been addressed above

Would you recommend your Network Service Provider to others?

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