Product Knowledge
MasterTech VSC Knowledge Quiz
Test your knowledge on MasterTech's Vehicle Service Contracts and Ancillary products with our insightful quiz! Perfect for sales professionals, this quiz will help you sharpen your understanding and boost your confidence in discussing these essential offerings.
Key Features:
- 10 engaging questions covering various aspects of our products.
- Multiple-choice and open-ended questions to assess your comprehensive knowledge.
- Perfect for training and self-assessment purposes.
How many days does MasterTech VSC offer for rental reimbursement?
6 Days
5 days
8 Days
Is not offered
How many years of coverage does every Ancillary product offer?
3
5
7
None of the above
Which ancillary products have 3 levels of coverage? (click all that apply)
Windshield
Road Hazard
Key
Dent
Environmental
For Debt Protection (GAP) which of these statements are false?
GAP may pay up to 150% of NADA trade value or MSRP
GAP will pay up to $1000 for the deductible
GAP can be cancelled
GAP applies during a Total Loss situation
All are true
Dent protection at what size of diameter become excluded?
>3 inches
>4 inches
>5 inches
Any size dent is acceptable
Which products are considered cancelable? (check all that apply)
VSC
GAP
Dent
Road Hazard
Windshield
Environmental
Key Replacement
All are cancelable
True or False; you need authorization prior to making an ancillary claim?
True
False
How long can a customer cancel a product for a full refund?
15 Days
30 Days
45 Days
60 Days
Never it is always refunded based off of the lesser of time and miles remaining
Which VSC level is the best option to offer to Lease customer?
Primary
Premier
Elite
Ultra
Ultra Plus
None they are under warranty from the manufacture
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