Communicating Bad News Effectively
Communicating Bad News Effectively
Are you prepared to deliver tough messages in the workplace? This quiz will test your ability to communicate bad news with sensitivity and professionalism.
- 8 thought-provoking questions
- Multiple choice, scenarios, and checkboxes
- Assess your skills in conveying difficult information
Which medium would be most effective in communicating when you have urgent personal bad news to share with an employee?
Letter
Face to Face
Email
Phone Call
Which medium would be most effective in communicating bad news that is not urgent but is extremely important?
Letter
Face to Face
Email
Phone Call
Situation: You must communicate to an employee of 5 years that they are being laid off for not being effective enough in the workplace as demands of the company were not being met.
Sample Response: Hello there Charles, after a long conference of many hours with the board of directors we have come to the decision to relieve you of your duties here at ABC Co. You were a great employee for this company during the past 5 years and we wish you the best of luck in your future.
Situation: You must communicate to an employee of 5 years that they are being laid off for not being effective enough in the workplace as demands of the company were not being met.
Sample Response: Hello there Charles, after a long conference of many hours with the board of directors we have come to the decision to relieve you of your duties here at ABC Co. You were a great employee for this company during the past 5 years and we wish you the best of luck in your future.
Which one of these tips did the sample response fail to follow?
Be prepared
Be direct
Reframe feedback
Explain why the decision was made
Which of the following issues did the sample response have?
Sugarcoated the information
Insensitive
Allowed debate on the decision
Gave additional unnecessary advice
Type the response below that you would give to most effectively communicate these results.
Situation #2: Due to low sales during the last quarter, the corporate has asked you to make your employees work on both Christmas and New Years’. They have stated this is final and no changes to this will be made regardless of the circumstances. Convey to your team this information.
Sample Response: Hi everyone, hope you are doing well. Unfortunately, due to slightly lower sales this last quarter, there's a chance that you guys may have to work a bit longer towards the end of the year but this could change since nothing is certain.
Which one of these tips did the sample response follow?
Be prepared
Be direct but compassionate
Reframe feedback
Explain why the decision was made
Which of the following issues did the sample response have?
Sugarcoated the information
Insensitive
Allowed debate on the decision
Gave additional unnecessary advice
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