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Tonya's Part 2 SRD

A detailed and visually appealing infographic representing toll account management and payment processes, incorporating elements like prepaid accounts, invoices, and discounts in a professional style.

Tonya's SRD Knowledge Assessment

Test your knowledge on Tonya's Part 2 SRD concepts with our comprehensive quiz designed for users familiar with account management and toll services. Each question will help reinforce your understanding and identify areas for improvement.

  • Multiple choice questions
  • Covers key topics such as grace periods, account types, and payment processing
  • Ideal for certification and knowledge assessment
15 Questions4 MinutesCreated by CalculatingEagle425
A Grace Period can be associated only with a Prepaid or a Zero Balance Account?
True
False
A new Grace Period may not start again provided the account balance was brought back to zero or positive?
True
False
A Rental Agency Account is in Good Standing if there is any unpaid item?
True
False
What are Trip Discount Type that the system reports? (select all that apply)
Percent Toll discount
Flat Amount discount
Rewards Program
Loyalty Program
Flat Rate
What is the "Promotional Program" is funded by ?
Good To Go fund
Promotional Budget
WSDOT
Etan
Invoice and Non-Revenue Accounts are not postpaid accounts.
True
False
Invoice Account and the Non-Revenue Accounts are sent what?
Invoice
Statement
Which are manual payment types?
Credit Cards
Debit Cards
Cash
Checks and Money Orders
EBT - Electronic Benefit Transfer
All of the above
The system will not allow a Shift User to log off and log back in later and continue to work attached to the same Shift?
True
False
The system will allow a User to transfer funds from a Prepaid Account to another account
True
Flase
Customer check payments are processed how many different ways?
4
2
3
6
A receipt is printed upon each payment?
True
False
A Statement will be issued as soon as ready but no earlier than _hours?
24
48
72
What is TEO stand for?
Toll Enforcement Office
Toll Enforcement Officer
Transportation Enforcement Officer
The Customer will be allowed at least a _Calendar Day grace period to pay the amount due from the Final Order.
30
20
80
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