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Delivering Exceptional Patient Experience

A healthcare professional engaging with a patient, showcasing effective communication and empathy in a warm and welcoming setting.

Delivering Exceptional Patient Experience Quiz

Enhance your understanding of key principles in patient communication and experience through this engaging quiz. Designed for healthcare professionals and enthusiasts alike, this quiz covers essential topics such as effective communication, body language, and patient engagement strategies.

By participating, you'll be able to:

Test your knowledge on patient-centric communication.
Identify the importance of team collaboration in healthcare.
Improve your skills in delivering exceptional patient experiences.

12 Questions3 MinutesCreated by CaringGuide512

Enter Name

There are 3 centric = culture terminology; patient, physician, and employee?

True

False

Satisfaction questions are all ______ answers?

Yes

Yes/No

Effective communication is where the person you are talking to understands what you are saying?

True

False

Teamwork and Communication are Key. Answer all questions outside of your ability? Ineffective team communication is the root cause for all medical errors.

True

False

Answer all that apply. Effective communication:

Connect to Patients

Engage in the conversation

Listen

Do not ask questions

Do not explain anything

We judge what people mean by how they say it?

True

False

How patients hear us by what percent of Tone of Voice?

55%

30%

38%

What are ways that Body Language is effective? Choose all that apply

Eye Contact

Looking around

Body Orientation

Standing Up

Staying on patient level

When placing a call to a patients you should do what? Choose all apply

Talk quickly

Introduce self

Have all information at hand

Ask if it is a good time

Give them no time to speak

Help them help you

Delivering Bad Information uses SPIKES?

Setting

Patient Perspective

Information

Empathize

Strategize

All the above

When you greet patient, introduce self, address patient by name, and give eye contact you are using what?

Respect and Professionalism

Effective Communication

Patient Engagement

Courtesy, Respect, & Professionalism

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