Survey Maker Survey Templates Contact Privacy & Security

QA Talk

A professional customer service representative on a call, with a headset, engaging with a computer and documents, in a modern office environment, conveying a sense of confidence and communication skills.

QA Call Engagement Quiz

Test your knowledge on best practices for handling verification calls with our engaging quiz! Whether you're familiar with greeting sources or mandatory requirements for fax verification, this quiz will help you assess your readiness.

Key topics include:

Effective call openings
Handling communication issues
Quality assurance scoring
Fax verification requirements

5 Questions1 MinutesCreated by EngagingCaller482

Which of the following is the most important when opening your call?

On a recorded line

We are a background screening company

Good Morning/Afternoon

Greeting the source by their name

If the source is unable to hear you , it's okay to not apologize and just start over your opening spiel

True

False

What is the minimum passing score for your QA Monitors?

5.00

4.76

4.53

4.65

Select ALL line items that are MANDATORY for fax verification

Fax Number/Email Address

Attention

Turnaround Time

If release is needed

If they accept E-Consent

If they are authorized

The job title and name of the source

If the company is still in business

If there is another person who can verify

If you are transferred 4 times during a call conversation for verification, How many times do you need to repeat your opening spiel?

{"name":"QA Talk", "url":"https://www.quiz-maker.com/QPREVIEW","txt":"Test your knowledge on best practices for handling verification calls with our engaging quiz! Whether you're familiar with greeting sources or mandatory requirements for fax verification, this quiz will help you assess your readiness.Key topics include:Effective call openingsHandling communication issuesQuality assurance scoringFax verification requirements","img":"https:/images/course5.png"}