ADA Customer Service
ADA Customer Service Quiz
Test your understanding of the Americans with Disabilities Act (ADA) and service animals with our engaging quiz. This quiz is designed to help you learn about the rights and responsibilities of businesses regarding service animals.
- 12 comprehensive questions
- Multiple choice, drop lists, and checkboxes
- Learn about ADA requirements and customer service best practices
True or False; A business may ask if an animal is a service animal or ask what tasks the animal is trained to do
True
False
True or False; A business can require special I.D. Cards for the service animal or ask about the guest's disability
A guest with a disability cannot be asked to remove his/her service animal from the premises unless:
The animal is out of control
The animal's owner does not take effective action to control the animal
The animal poses a threat to the health/safety of others
All of the above
None of the above
A business that sells or prepares food must allow service animals in public areas even if state or local health codes prohibit animals on the premises
Allergies and/or fear of animals are valid reasons for denying access or refusing service to guests with service animals
Venues must permit the use of other power-driven mobility devices by guests with disabilities
When addressing a guest with a disability, it is better to speak with their companion or caregiver instead of addressing the guest directly.
True
False
When encountering service animals, you should pet the animal to make it feel more comfortable in the venue.
Which two animals are considered service animals and thus allowed in venues?
Cat
Dog
Miniature Horse
Pig
Monkey
It is important to count each step when assisting a guest with sight impairment down steps.
Comfort or emotional support animals are covered under ADA requirements
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