Mindbody Incident Response Quiz Q1 2022
Mindbody Incident Response Quiz
Test your knowledge on the Mindbody Incident Response process with our engaging quiz designed for professionals in incident management. This quiz challenges you to answer questions about incident escalation, responsibilities, and communication protocols. Perfect for enhancing your understanding and skills!
- 10 multiple-choice questions
- Immediate feedback on your answers
- Sharpen your incident response skills
What is the command used in the env-prod Slack channel to escalate an incident?
/create incident
/incident
/incident create
/escalate
Is the service owning team responsible to set the priority level of an incident?
True
False
What are the end user impact details used for in an incident?
To determine the priority level.
To determine the escalation actions for the incident.
To determine communication verbiage to be used.
All of the above.
If you are paged for an alert, are you responsible to triage the alert?
True
False
What are the first two things you need to do after escalating an incident?
Join the incident Slack channel.
Inform your team.
Post to your teams Slack channel.
Join the incident Zoom bridge.
As a subject matter expert, what is expected of you during an incident?
Provide end user impact.
Remediate the incident.
Determine when your service is recovered.
All of the above.
In a major incident, which additional role is engaged to facilitate organization, faster recovery time, and to make pertinent decisions?
Executives
Stakeholders
Incident Commanders
IMPM Leadership
If you need another team to remediate an ongoing incident, who escalates to them?
Your manager.
Your teammates.
The IMPM team.
The Customer Experience team.
During which priority incident is remediation a required step?
P1
P2
P3
Any P level.
If a change is made to attempt recovery for an incident, where should it be posted?
In your teams Slack channel.
On the Zoom incident bridge chat.
The incident Slack channel.
The env-prod Slack channel.
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