Operational Risk

Operational Risk Awareness Quiz

Test your knowledge on operational risk protocols and procedures with our comprehensive quiz. Designed for staff members, this quiz ensures you understand key operational risk aspects essential for maintaining security and compliance in the banking environment.

Assess your understanding of security protocols
Identify critical risk factors
Prepare for real-world scenarios

14 Questions4 MinutesCreated by SecureVault231

What do you do if you arrive at the meeting point in the morning and you are notified that all other staff are delayed?

Go in alone and open the branch

Keep waiting outside

Call Corp to watch CCTV while you enter

Call RM to inform and keep waiting

On the traffic light system what does RED mean?

Some one forgot to set the alarm

The alarm has been set off or tampered with

The alarm isn't working

Someone is inside and the alarm has been disabled

When should your till draws be locked?

Whenever they are not in use

Any time you leave the counter

Any time you leave the banking area

Any time you sign off the counter

What do you do when a customer looses a joint account passbook?

Issue a new passbook

Check ID and issue a new passbook

Contatc the joint account holder and issue a new passbook

Issue a new passbook and send a letter to the account holder

If a customer profile is inactive/ceased what document do we need to reactivate?

Re-activation form

Account passbook

Up-to date ID

Nothing

What is the maximum we can do via ET?

£30,000

Up to £250,000 for a house purchase

£25,000

£50,000

Can a POA amend external bank details?

Yes

Only if they have proof of the account

Only if the donor is named on the account

What is a SARS?

Suspicious activity referral form

Suspected alert referral form

Suspected action referral from

Suspicious application referral from

What is banking protocol?

The policies and procedures we follow as a building society

Reports system for fraud and scams

Rapid police response scheme to fight fraud and scams

Procedures set out by our regulatory bodies

What 3 Key areas must you adhere to to ensure customer information is secure?

Secure waste policy

Lock screens policy

Secure door policy

Clear desk Policy

What does FOS stand for?

Financial operating system

Financial ombudsmen service

Financial opting service

Financial offset system

Who is responsible for the security of till keys?

The branch manager

The customer manager

The most senior member of staff

The person operating the till

Operational Risk

Operational Risk Awareness Quiz

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