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CSR/DISP Quiz

A sleek and modern image of an HVAC technician interacting with a customer, showcasing elements of customer service and technical diagnostics, with a warm and inviting environment.

CSR/DISP Knowledge Challenge

Test your knowledge and skills in Customer Service and Dispatch with our engaging quiz designed specifically for HVAC professionals. This quiz consists of multiple-choice and open-ended questions to assess your understanding of important protocols and emergency situations.

10 Questions to Challenge Your Expertise
Understand Key Areas of Service
Boost Your Confidence in Customer Interactions

10 Questions2 MinutesCreated by HelpfulEngine982

Which area do we not cover?

Austell

Lithia Springs

Emerson

Snellville

How much does the HVAC Diagnostic Fee cost?

No Fee

$149

$49

$249

HVAC does Duct Cleaning

True

False

A customer calls in and is having issues with services from 5 days ago, which appointment would we book?

WARRANTY

RECALL

A customer calls in and is having issues with services from 14 days ago, which appointment would we book?

WARRANTY

RECALL

A customer calls in needing a simple fixture upgrade, when would you book this call?

2-3 days out

Per booking directive

Ask dispatch

What is considered a plumbing emergency?

If you have a plumbing emergency and the city does not fall in the booking directive, when do you book?

At what point in a call would you get management involved?

What is considered a Septic emergency?

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