CleanStay Quiz 1 15.07.2020

Hilton CleanStay Training Quiz

Test your knowledge about the Hilton CleanStay program with our interactive quiz! This quiz will help you understand the key features of CleanStay, recent partnerships, and procedures aimed at ensuring a safe and healthy stay for guests.

32 detailed questions
Covers guest room standards, cleaning protocols, and more
Enhance your understanding of Hilton’s health and safety initiatives

32 Questions8 MinutesCreated by CleaningGuru123

What is Hilton CleanStay?

Who are the 2 partners that Hilton is newly working with?

Mayo Clinic

P&G

Nano Clinic

Which brands will Hilton use from RB in the CleanStay program?

Dettol

Vanish

Dettox

Lysol

3 key strengths of Hilton CleanStay program?

We have 4 main areas we will focus on for the new actions to take – what are the 4 areas?

What are the key features (actions) in the “Guest Room” area for the CleanStay program? List 3 features (actions).

What are the 10 high-touch points in the guest room? List 4 high-touch point examples.

What is the Hilton CleanStay room seal?

Where are the areas in the hotel to focus on under “Public Facilities” cleaning and disinfection?

What are the 2 key feature (action) examples in the “Technology” area in the CleanStay program?

What is the key feature (action) for “Team Member” area in the CleanStay program?

Minibar items will be taken out from the room fridge– yes or no?

Yes

What are the 5 touch points to inform guests on the Hilton CleanStay program?

What is the CleanStay program called for meetings and events?

What is “Hilton EventReady with CleanStay”?

Where can you get more detail about Hilton CleanStay on The Lobby page?

What is the new stayover service procedure?

What is “Opt In” for stayover service?

What is “Opt Out” for stayover service?

Is Hilton Pattaya a “Opt In” or “Opt Out” hotel?

Opt In Hotel

Opt Out Hotel

How many request codes are prepared for Hilton Pattaya (Opt In) hotel?

When do we use code “HSK Opt In 0 Daily”?

What is the default room status for an “Opt In Hotel”?

Occupied Ready

Occupied Dirty

Vacant Ready

Vacant Dirty

On the day of the service requested, what will the room status change to?

Occupied Ready

Occupied Dirty

Vacant Ready

Vacant Dirty

When can the request codes be added?

Where can the request codes be added?

Can the request codes be added through HRCC or other booking channels?

Yes

If the guest does not want any housekeeping during the stay, which code do you add?

CleanStay Quiz 1 15.07.2020

Hilton CleanStay Training Quiz

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