Unit 1 (Part 2 of 2)
Front Office Knowledge Quiz
Test your knowledge of front office operations in the hospitality industry with this engaging quiz! Whether you're a student, professional, or simply interested in hotel management, this quiz covers essential topics that will enhance your understanding.
- 10 comprehensive questions
- Multiple choice and checkbox formats
- Perfect for industry enthusiasts and learners
Which of the following are fixed cost of Front Office?
Full time labour, TV subscription fees, telephone & internet plans
Full time labour, casual labour fees, TV subscription
Stationeries, guest amenities, casual labour fees
Casual labour fees, TV subscription, telephone & internet plans
Which of the following does not provide revenue to the hotel?
Fitness centre
Rooms
Telephone
Accounting
Which department attends to guests who stay on the premier floors?
Concierge
Business centre
Executive lounge
Telephone department
What is another term known for fixed cost?
Insurance
Taxes
Overheads
Utility bills
What is the most important supporting department?
Engineering
Housekeeping
Security
Front Office
What are the sections in the hotel does the F&B department have?
F&B outlets
Room service
Fast food restaurant
Stewarding
What is the function of the Business centre?
To be used as a place for business guests do that they can hold meetings etc.
Provide Secretarial services such as faxing, courier services, and booking of meeting rooms.
In charge of attending to business guests and handling their requests/enquiries
To handle finances, etc
What are some of the main departments of the hotel?
Front Office, bell desk, security, engineering
Human resource, food & beverage, finance, front office
Concierge, F&B outlets, Administration, business centre
Concierge, reservations, front office, security
Which department does finance works very closely with ?
Housekeeping
Human resource
Engineering
Front office
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