Unit 4

An engaging visual representation of hotel check-in activities, featuring a hotel reception desk, guests interacting with staff, and hotel amenities in the background.

Hotel Operations Quiz

Test your knowledge of hotel operations and guest interactions with our engaging quiz! This quiz covers various aspects of hotel management, including check-in procedures, guest history, complaints handling, and upselling techniques.

Multiple choice and checkbox questions
Learn about hotel management principles
Ideal for students and professionals in the hospitality industry

13 Questions3 MinutesCreated by NavigatingGuest301

Early Check-in:

Guest checks in between 6.00Pm to 12midnight.

Guest checking in before the official check-in time of 2.00pm.

Which one of the answer below is the correct stages of interaction with the hotel?

Pre-arrival phase, Occupancy phase, Departure phase, Arrival phase.

Pre-arrival phase, Arrival phase, Occupancy phase, Departure phase

Complaints that are related to the malfunctioning of systems and equipment installed in guest rooms, like television, minibar, aircon control, channelled music and so on.

Attitudinal complaint

Mechanical complaint

Service-related complaint

Complaints which hotel has no control of, for example, a guest complain about the lack of golf course in the hotel, or lack of a theme park in the resort, and so on.

Unsual complaint

Service-related complaint

Attitudinal complaint.

What kind of report is being printed by the midnight shift?

Same day report

In house guest lists

Departure list

No show report

What does up-selling refers to ?

When there is no change in the room rate but room is offered on a higher category

Where front desk agents offer guests the opportunity to rent rooms in categories above standard rate accommodations

A no-show report is printed by the ______ after the last guest has checked-in.

Front Office Agent

Midnight shift

Duty Manager

Morning shift

Mr Baba stayed at Hotel Mama for 3 nights and the room rate is at SGD175 per night. He has a last minute incidental minibar charge which cost SGD24.95. Which one is the correct total amount that Mr Baba needs to pay?

SGD692.775

SGD700.00

SGD1,054.50

SGD820.95

Which one of this is the 4 correct steps that is commonly used method to suggest an upsell

1) Emphasize, repeat and confirm the needs. 2) Suggest the upsell product. 3) Verbally paint the picture or otherwise explain the benefits. 4) Advise the price.

1) Advise the price. 2) Suggest the upsell product. 3) Emphasize, repeat and confirm the needs. 4) Verbally paint the picture or otherwise explain the benefits.

1) Suggest the upsell product. 2) Verbally paint the picture or otherwise explain the benefits. 3) Emphasize, repeat and confirm the needs. 4) Advise the price.

Unit 4

Hotel Operations Quiz

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