Enhance Your Hotel Knowledge

A modern hotel lobby with eco-friendly features, staff assisting guests, and rooming procedures in action.

Enhance Your Hotel Knowledge

Test your knowledge about hotel operations, rooming procedures, and eco-friendly practices with this engaging quiz! Designed for hotel staff, management trainees, and anyone interested in the hospitality industry.

10 thought-provoking questions
Multiple choice and checkbox formats
Improve guest experience understanding

10 Questions2 MinutesCreated by LearningEagle724

What are information to provide during rooming?

Room location

Bed types

Room level

Room view

The advantage of rooming?

Perform suggestive selling during rooming

Perform upselling during rooming

Gives guests a sense of happiness

Good impression of the hotel

The importance of meeting guests’ requirement?

Room view

Mini bar

Guest notifications

Having D&D tags

How does a hotel become “green” ?

Grow trees

Grow flowers

Throw rubbish

Having pets in the hotel

Why is it important to stay “green” ? State the incorrect one

Cost Savings

Competitive advantages

Guest loyalty

Build more buildings

What is suggestive selling?

Complimentary of late check out

Selling of products/services by suggestive alternatives

Switch guest decision to a more expensive product

Force a guest into a sale

The first three steps on how to properly room a guest ?

Issuing key, giving directions & escorting

Issuing key, offering services & escorting

Offering services, issuing keg & escorting

Present room facilities,offering services & leave and follow up

How does front office helps to go “green” ?

Replace plastic laundry bags

Keep recycle bins for paper & cans

Get rid of toiletries in plastic bottles

Cut down on the usage of papers

What are one of the example in offering services?

Wake up calls

Maintain the hotel clean

Explain the features in the room to the guest

Knowing guest dietary needs

How to save cost ?

Decrease in water and energy consumption

Be Eco-friendly

Use organic food

Using chemical Cleaners

Enhance Your Hotel Knowledge

Enhance Your Hotel Knowledge

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