What Do You Know
What Do You Know?
Test your knowledge with our engaging quiz designed to challenge your understanding of key procedures and readings related to our services.
Questions include:
- Meter readings and customer management
- Disconnection fees and procedures
- Final bill and customer termination processes
What does HHR stand for?
Half Hourly Readings
Historical Heating Readings
Hydro Heater Readings
Hungry Hippos Rejoyce
Where do you find HHR?
Email Charlie
Clicking the customer tab
People HR
Under the meter readings tab
What do you do if the customers end date is 04/04/2021 but the meter was de-energized 05/05/2021?
Process the cot
Email the customer to check their end date
Move the customer out 04/04/2021
Move the the new customer in on 05/04/2021 on deemed and put deenergized plan in on 05/05/2021
How much is a disconnection fee 12months plus?
240
100
£420
Customers dont pay disconnection fees
What do we do when we leave our desks?
Just walk away
Lock our computers before leaving our desks
Shut our computers off
Dance around the office
Where do we sign in and out?
People
IT Helpdesk
Email HR
They already know when we start
Where do we add the Termination Fee?
Billing Tab
We right them in the notes n the activity stream
Financials Tab
Email Billing
What is the last thing we send to the outgoing customer?
A thank you letter
A welcome pack
Final Bill
Lottery numbers for next weeks draw
What does NHHR Stand for?
None Half Hourly Reading
Nobody Has Heated Radiators
None Hydro Heater Readings
No Help Handling Rotas
Where do you find COT tickets
Tickets Tab
Activity Stream
Customer Tab
Charlie emails them out
How do we remove Reviews?
Click on the review
Click on Account review Periods
Click on the customer tab
Click on the ticket
What tariff are we putting new customers on?
Dunlop
Deemed
Deenergised
Disconnected
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