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Australia Post Online Shopping Survey

A person browsing an online shopping website, surrounded by parcels and boxes, with an illustration of a post office in the background, modern and engaging style.

Australia Post Online Shopping Insights

Participate in our Australia Post Online Shopping Survey to share your thoughts and experiences on online shopping and returns. Your feedback will help us understand what factors influence online shopping habits and improve services.

Share how often you shop online.
Tell us about your return experiences.
Help us improve the online shopping process!

13 Questions3 MinutesCreated by ShoppingGuru317

1.How old are you?

1. >40

2. 30-39

3. 20-29

4. <20

2. What is your gender?

A. Male

B. Female

C. Other

3 What is your employment status?

A. Part time

B. Full time

C. Casual

D. Not employed

4. Which of the following factors are most likely to deter you from using online shopping?

A. Return Process

B. Difficulty with collecting/receiving parcels

C. Lack of extended delivery times

D. Product quality uncertainty

E. Others _______________________

5. How many times have you shopped online in the past 12 months?

A. 0-5 times

B. 5-10 times

C. 10-15 times

D. above 20 times

6. How many times have you returned any online shopping items in the past 12 months?

A. 0-5 times

B. 5-10 times

C. 10-15 times

D. above 20 times

7. How many times have you returned any non-online shopping items in the past 12 months?

A. 0-5 times

B. 5-10 times

C. 10-15 times

D. above 20 times

8. Do you consider the online shopping process to be complicated?

A. Yes

B. No

9. Have you ever not returned an online item because of the return's process?

A. Yes

B. No

10. What are the potential reasons stopping you from returning online shopping products?

A. Repackaging products

B. Physically travelling to the post office

C. Postage

D. Others

11. If the return process is simplified, would you consider more online shopping?

A. Yes

B. No

12. Do you get frustrated with the Australia Post product packaging process (choosing a box, securing the item, taping the box, labelling etc)?

A. Yes

B. No

13. Please list below the reasons why you think the returns process is/ isn’t complicated/ arduous?

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