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Reno Coordinator Quiz No. 2

An illustration of a person working on a computer with network icons, ticket systems, and VPN symbols in the background, conveying a professional setting related to tech support or ticket management.

Reno Coordinator Quiz No. 2

Test your knowledge and skills with our Reno Coordinator Quiz No. 2! This quiz is designed to assess your understanding of ticket creation and troubleshooting within the Reno Coordinator role.

Upon completion, you'll gain insights into:

Originating record types
Crucial steps before creating tickets
Handling internet connectivity issues
Correct actions for specific issues
Prioritization of tickets

5 Questions1 MinutesCreated by CreatingCloud12

So you’re in the middle of creating a ticket, what is the Originating Record Type that needs to be used?

APPT_ID

Showingtime_appointment

HQI ticket form

New Showingtime Feedback for

Before we create a ticket we need to review a very important thing, what would you say is that crucial step? Please select those that apply

I need to make sure that my VPN is connected.

I should write the ticket number in my tracker.

I need to make sure there are no duplicate issues.

I should just ignore the queue.

Oh no! You were working on a ticket and then suddenly your internet connection failed. What is the best thing to do in this situation?

I need to report this issue immediately with my immediate supervisor to avoid any misunderstandings.

Get a coffe and wait for it to get back on.

I’d take a nap.

I need to get ready for lunch.

Please select the correct action for this particular issue.

Jira Ticket Created

No Action - Blank Feedback

No Action - Neighborhood/Location

Zendesk Ticket Created

Please select the Priority that should be used for this issue.

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