Recovery Quiz
Recovery Quiz
Test your knowledge about the recovery process and policies related to consumer rights. This quiz is designed to evaluate your understanding and provide insights on important procedures.
Join us to learn about:
- Refund processes
- Adequate response times
- Non-refundable fees
True or False: The consumer can get a refund by returning some merchandise.
True
False
How long does an ACH return take to be issued to the consumer?
24 business hours & 3-5 business days to appear in account.
10 business days
72 business hours & 3-5 business days to appear in the account.
. If the purchase was made through SHO ecomm, how is the initial payment refunded?
Paper check/ ACH return
Method of payment on file
Original MOP
What fee(s) are non-refundable?
Return fee
Administrative fee
Delivery & Restocking fee
Late fee
True or False: The store sometimes handles the in store payment.
True
False
How many digits does the number located under the bar code have?
31
12
16
10
Yes or No: Should a rep promise or guarantee a refund if there aren't any notes indicated?
Yes
No
How many days do the retailer have to notify WNLI/Tempoe of the return?
1 business day
. 3 - 5 business days
10 business days
None of the above.
Select all that apply: How can a customer go about canceling an item or order online.
� Go to the store to cancel an online order
� Contact online retailer to complete process
� Go to the online account and view instructions on How to return all or some merchandise/How to cancel the order
� Contact WNLI/Tempoe to complete the process.
What information do you need in order to process a return?
Order number, Return Sales check number & Original Sales check number and Date and Amount of Return.
. Just the items that were purchased and price
. None of the above
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