Shopify Refreshers
Shopify Support Essentials Quiz
Test your knowledge of Shopify's support channels and procedures with our engaging quiz. From POS app escalations to shipping inquiries, this quiz will help you understand crucial aspects of assisting Shopify merchants effectively.
Are you ready to challenge yourself? Here are some key topics covered:
- Support channels
- Payout issues
- Shipping inquiries
- Compliance regulations
Where to escalate when a merchant is is having trouble with any section in the POS app?
#support-pos
#support-retail-tms
#support-technical
#support-retail
This support channel is intended for looking at broken stuff and fixing them.
#support-retail
#support
#support-themes
#support-technical
A support channel where you can type in your merchants' theme queries, customization requests and issues/bugs.
#support-dashboard
#support-themes
#support-updates
#support-tms
Every or any updates for the betterment of our platform are posted here.
#support-updates
#support-plus-sales
#product-update
#support-product-updates
This is where we send our partners inquiries and troubles with the platform.
#support-partners
#bapsendars
#support-risk
#partners-support
Escalate to Shopify Payments team when merchant has payout on hold.
True
False
Maybe
What Macro?
Shopify Payments - Payout on hold
Shopify Payments - Payouts
Risk - Payout on hold
Risk - For review
Pick 5 that are connected to Shipping.
RTCCS/CCS
Shipping profiles
Delivery Information
Orders
Shopify Shipping
Customers
Rates
Order Printer
Checkout
Taxes
Shipping labels
Origin
Shipping rates
These are the top 5 ticket drivers after BFCM season.
Business Coaching
Intro to Shopify
Billing and refunds to merchants
Third Party Apps
Account Settings
Sell on Facebook
Store Cancellations
Merchant Account Security
Google Shopping
Domains
Apps made by Shopify
Chargebacks
Order Risk Analysis
Risk Questions
Account Login
Switching to Annual Billing Tutorial
Store Admin -> Settings -> Billing -> Bills
Store Admin -> Settings -> Plans and Permissions -> Compare Plans -> Upgrade Plan
Store Admin -> Settings -> Plan and Permissions -> Compare Plans -> Change billing period
Store Admin -> Settings -> Plans and Permissions -> Change billing period
Adding CCS Feature tutorial
Internal Dashboard -> Billing -> Add CCS
Ubercorn -> Internal Dashboard -> Subscription -> Edit Subscription -> Change Plan
Ubercorn -> Internal Dashboard -> Subscription -> Add CCS
Ubercorn -> Internal Dashboard -> Subscription -> Edit Subscription -> Add CCS
It’s a regulatory requirement intended to increase protection against fraud for online purchases.
Forced 3D Secure
3D Secure Compliance
Second Payments Services Directive
Shopify Payments Compliance
This is a security standard for services and merchants that process credit card transactions using branded credit cards like Visa, Mastercard, AmEx, Discover, and JCB.
PSD2 Compliance
SCA Compliance
PCIe Compliance
PCI-DSS Compliance
A Tucows company which is the provider of all the domains bought on Shopify admin.
Tucows
Namecheap
OpenDomain
Google Domains
OpenSRS
The true deity of Shopify.
Tobiwan Luke
Tobi Lutherking
Tobs Luko
Tobias Lutke with ¨
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