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Knowledge Check #1

A well-organized office workspace with a computer screen displaying applicant tracking software, surrounded by a notepad and coffee. The atmosphere should convey professionalism and attention to detail.

Applicant Status Knowledge Check

Test your understanding of the procedures and best practices when handling applicant statuses. This quiz is designed to ensure you have a firm grasp on what to do in various scenarios related to applicant management.

Enhance your knowledge on applicant processing.
Identify the correct steps to take in different situations.
Improve your efficiency in handling applicant queries.

11 Questions3 MinutesCreated by ManagingMind24

When looking at an applicant's status, which tabs should you look at?

Applicant status - profile status

FADV Status

HandHolding stage

All Statuses

None of the Above

If you cannot find an applicant on RE what do you do?

Check them under CN

Check their name on FD and look for a ticket from a client

Ask them if they have been interviewed over the phone already

Ask if they are using a new number to contact us

If an applicant asks if we have received their document, what do we do?

We transfer to T2 immediately

We check DP, FD or Front first before filling out CB form for T2

Explain the picture: What does this mean?

If Profile Advantage says the applicant already has a profile, what should we advice the applicant?

Ask if they can create a password and secret question

Let them choose "Forgot Password" and follow steps sent thru email

Ask them to choose Chatbot right away

Applicant gets locked out of the form. What do we do?

We provide their Profile ID and ask them to do Chatbot

We just tell them to use the Chatbot feature

Applicant calls and ask if we can send them their Drug Test form. What do we do?

Applicant calls and ask if we can send them their DOT auth form. What do we do?

Applicant says the form wont's accept his DL because it's already existing. What do we tell the applicant?

Ask if he clicked on the "Do you have another valid DL?" Question and ask him to go back to the previous page and answer again

Chatbot

If you see "Rejected" or "Ineligible for Hire" under the applicant's status, what do we tell the applicant?

Ask if they received a message regarding the status of their applicantion

Give them the FADV Consumer Adv/CAC number right away

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