Research the Call
Understanding AC and Plumbing Procedures Quiz
Test your knowledge on essential procedures related to AC and plumbing services. This quiz is designed for dispatchers and technicians to improve their understanding of job protocols and best practices.
- 10 multiple choice questions
- Assess your knowledge on permits, AC services, and communication
- Engage with your peers and enhance your skills
To find out if a permit has been pulled for the customers location we would use what website?
Zillow
Farmersonly.com
Property Appraiser
Sunshine 811
What is the difference in a redrain and repipe?
One is waste other is water
One is copper the other poly
No difference
One flows vertical, other horizontal
You see that AC tech James was the last one out to a recall, should we send him back out?
True
False
We have never been to an AC customer before, how should it be labeled
Depends on what the customer says it is
8 plus
MISC part
1-4 cause I dont know
Brian has the best voice in dispatch
True
False
If the summary of a job is blank or confusing what should you do?
Send email to CSR
Listen to phone call
Leave it, dont care
Throw hands in air and act like your dying
How long of lunch is actually approved?
25 min
30 min
1 hour
Don't care, I'm a rebel
I should research the next call before the tech CIT's from prior call to set up his or hers success
True
False
A dispatcher gets a call related to Electric, what should they do?
Guess, it could work
Send it to EL dispatcher
Get aggravated, hit something
Tell the customer better luck next time
Which Demographic ranks highest in home value
Lehigh Acres
Compton Coral
Naples
Punta Gorda
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