Shoe Fitting Knowledge Quiz
Shoe Fitting Knowledge Quiz
Test your knowledge about shoe fitting and the products we offer in our store! This quiz consists of 20 questions that cover various aspects of shoe fitting and customer service. Perfect for anyone looking to enhance their expertise in footwear!
- Learn about toddler shoes and fitting options
- Understand shoecare and maintenance tips
- Identify suitable options for different occasions
What is the first question we ask?
What is it you’re looking for today?
Do you need a measure?
How can I help?
Are you okay there?
Which of the following have a rubber bumper or lip?
Scooter jump
Rock verve
Remi pace
Scala pure
Rex pace
Etch craft
What is the welcome to the family offer?
One child buys shoe, the second child receives 20% off
Buy any toddler shoe, 20% discount off full-price adults excl originals
Buy your first pair of toddler shoes and receive 15% off next pair of toddler shoes
Buy a pair of school shoes and receive 20% discount off a sports pair
Which of the following are suitable as a plain school option?
Scala pure
Etch craft
Scala tap
Scooter jump
Etch bright
What should you do if a family comes in but there is nobody free?
Greet them, give them a ticket, encourage them to pick their favourite shoe and explain there will be someone along shortly
Continuing serving your customer- you know that they are waiting
See if you can help them whilst serving on mens
They can come and ask if they need help
Tell them to give you a shout if they want measured
Think about similar styles we offer and why our products are the best
Aeon pace
Scala tap
Rex quest
Orbit ride
Which shoecare can be used with patent?
Shoe labels
Quick shine sponge
Self-shining polish
All-purpose protector spray
What does a shoe having a “non-marking” sole mean?
The sole will not mark indoor surfaces
The inner will not mark socks or bare feet
The upper will not mark or dye anything it comes into contact with
How long should a kids fit take?
8-10 minutes
10-15 minutes
As fast as possible to move onto the next customer
No time limit if quiet
Think about similar styles we offer and why our products are the best
City bright
City oasis
Flash beau
Crown jump
What are the 6 checks on the kids department?
Heel
Length
Width
Depth
Top line
Grip
Comfort
Price
Appropriateness
You measure Annie as a 13G. What are the sizing options you can bring out?
13H
13 1/2 F
13 1/2 G
1 F
All of the above
How many colours does aeon pace come in?
3
4
5
6
Think about similar styles we offer and why our products are the best
Surfing tide
Venture walk
Aeon pace
Crown wall
Which is the correct 4ttf for a child coming in for school shoes?
4 school, same size but different styles
2 school, 2 sports
2 school shoes, 1 sports, 1 plimsol or everyday pair
1 school and ask if there is anything else they want
When should you introduce feedback?
During the sale
At the till
All of the above
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