Pop Quiz: Phone
Phone Skills Pop Quiz
Test your knowledge about effective phone skills and communication tactics with this engaging quiz! Perfect for sales professionals, marketers, and anyone looking to improve their telephone communication strategy.
- 7 thought-provoking questions
- Multiple choice format
- Instant feedback on your performance
What is an ICP?
A company with specific characteristics that fit your company's offering.
The perfect role or persona for your offering.
Insane Clown Posse
A persona with the characteristics that are most likely to buy your offering.
Which of the following is NOT relevant to your prospect?
Digging into the features of the offering before finding the prospect's pain points.
A case study that shows how you helped a similar company previously.
News events that may affect the prospect's company and compel them to be interested in your product..
A white paper the prospect downloaded that hints at their points
Where does confidence come from?
Knowing your product inside and out.
Learning from your previous failures.
Using technical terms and phrases your prospect understands.
Learning new things every day.
Voicemails are more effective than emails.
True
False
What is the gatekeeper's job?
To make your life miserable.
To ensure that only calls that add value get through to the prospect.
To ensure that only calls that add value to the prospect get through.
To transfer you to the right person.
Which of the following should you avoid when talking to a GK?
Be firm, but polite. Show your authority.
Use the GK's first name to establish rapport.
Be slightly rude to show authority.
Show you're actively listening by paraphrasing.
Which of the following is something the prospect doesn't think when they see an unknown number calling them?
Who is this? Do I know them?
Why are they calling me?
Can they help me? Or do I have to help them?
Should I block them now?
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