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Customer Service 101

A modern office environment with customer service representatives assisting clients, showcasing teamwork and communication.

Customer Service Mastery Quiz

Test your knowledge and skills in customer service with our engaging quiz designed specifically for professionals in the field. This quiz focuses on essential situations you might encounter, ensuring you are well-prepared to deliver top-notch service.

By taking this quiz, you will:

Enhance your understanding of customer service protocols
Identify key best practices for effective communication
Learn how to handle various challenges in the workplace

10 Questions2 MinutesCreated by HelpingHand202

You received an incomplete fax, what do you do?

Delete fax

Contact VA & move fax to canceled

Contact VA until full fax is received

Assign to someone else

You receive a call from the VA for an item not available in QB. How do you respond?

Inform the VA we don't have item available.

Hang Up

Take down contact info & product description, send email to CS Managers

Ask Maria or Liz

When sending " Incorrect Vendor Email" which of the following is correct?

PO # - Incorrect Vendor - City, ST, CC: AM & ISR, BCC: Solicitations

PO # - Wrong Vendor , CC: AM & ISR

PO # - Incorrect Vendor - City, ST, CC: AM & ISR, Liz, Maria BCC: Solicitations

PO # - Incorrect Vendor - City, ST

Briefly write down the steps to pulling faxes.

You have a discrepancy on Medline.com for Non-Pack item. What do you do?

Send email to packs, CC: AM, ISR, CS Managers

Send email to Vishaun & Solicitations

Send email to Vishaun, CC: CS Managers & Solicitations.

Continue processing order

A purchasing agent insists on expediting an order, what options can you offer the VA?

Provide ground transit times

Ask if they have a UPS or FX acct

Send email to VA asking to approve freight

All of the above

VA calls because they want to return extra cs of custom surgical packs.

Set up return

Escalate to Pack Support

Let the VA know we cannot do returns on custom packs

VA is calling to cancel an order that hasn't shipped. What are your next steps?

What is special about Charleston VAMC?

Which department in Geo-Med is the best?

Customer Service 100%

Packs

Accounting

Sales

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