Customer Service 101
Customer Service Mastery Quiz
Test your knowledge and skills in customer service with our engaging quiz designed specifically for professionals in the field. This quiz focuses on essential situations you might encounter, ensuring you are well-prepared to deliver top-notch service.
By taking this quiz, you will:
- Enhance your understanding of customer service protocols
- Identify key best practices for effective communication
- Learn how to handle various challenges in the workplace
You received an incomplete fax, what do you do?
Delete fax
Contact VA & move fax to canceled
Contact VA until full fax is received
Assign to someone else
You receive a call from the VA for an item not available in QB. How do you respond?
Inform the VA we don't have item available.
Hang Up
Take down contact info & product description, send email to CS Managers
Ask Maria or Liz
When sending " Incorrect Vendor Email" which of the following is correct?
PO # - Incorrect Vendor - City, ST, CC: AM & ISR, BCC: Solicitations
PO # - Wrong Vendor , CC: AM & ISR
PO # - Incorrect Vendor - City, ST, CC: AM & ISR, Liz, Maria BCC: Solicitations
PO # - Incorrect Vendor - City, ST
You have a discrepancy on Medline.com for Non-Pack item. What do you do?
Send email to packs, CC: AM, ISR, CS Managers
Send email to Vishaun & Solicitations
Send email to Vishaun, CC: CS Managers & Solicitations.
Continue processing order
A purchasing agent insists on expediting an order, what options can you offer the VA?
Provide ground transit times
Ask if they have a UPS or FX acct
Send email to VA asking to approve freight
All of the above
VA calls because they want to return extra cs of custom surgical packs.
Set up return
Escalate to Pack Support
Let the VA know we cannot do returns on custom packs
Which department in Geo-Med is the best?
Customer Service 100%
Packs
Accounting
Sales
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