Weekly KB quiz 5-29-16 (Responses only accepted until 6-12-16)
Weekly KB Quiz - Clinical Solutions
Test your knowledge with our Weekly KB Quiz designed specifically for customer support representatives working in clinical solutions. This quiz covers essential troubleshooting steps and procedures to enhance your problem-solving skills.
- 6 multiple choice questions
- Focus on customer assistance techniques
- Enhance your technical knowledge
What should be done if a customer calls in stating that they cannot pull up a patient in DigiChart?
Warm transfer customer to vendor after verifying they are using the correct link and gathering required information.
Send paging incident CHI-CLINICAL-SOLUTIONS to after verifying they are using the correct link and gathering required information.
Send incident to CHI-CLINICAL-SOLUTIONS after verifying they are using the correct link and gathering required information.
Send incident to CHI-SECURITY after verifying they are using the correct link and gathering required information.
What does customer need to do if they are in Epic and they scanned a document to the wrong patient's chart?
Fill out chart correction request.
Use the Send to Doucment Corrections from within the opened scan.
Incident will need to be sent to Epic HIM Support.
Incident will need to be sent to Epic ADT Support.
What should you do if a customer calls in from home and they are having issues setting up their 8851 model Cisco phone?
Walk customer through entering Domain or Activation code along with user ID and password.
Send incdent to CHI-VOICE-APPS.
Send incident to correct voice team depending upon customer's location.
Change IP settings on phone.
What 3 things need updated when troubleshooting a corporate Mifi device?
Profile, PRL, and Firmware.
Nothing Service desk does not update these settings it is done by the Mobile Device Support team.
Nothing Service desk does not update these settings it is done automatically.
Profile, PRL, and phone number.
What should you do if a customer calls in having an issue logging into GE Centricity?
Send incident to CHI-GALLAHUE.
Send incident to CHI-SECURITY.
Send incident to CHI-CLINICAL-SOLUTIONS.
Send incident to CHI-SERVER.
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