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Priority 1

Create an image showing a network operations center with staff monitoring screens, highlighting a focus on crisis management and incident response. Include symbols of urgency like alarms and notifications.

Priority 1 Incident Response Quiz

Welcome to the Priority 1 Incident Response Quiz! This quiz is designed to test your knowledge of handling critical issues that affect our network and services.

Through a series of multiple-choice and checkbox questions, participants will learn about:

Identifying Priority 1 issues
Emergency response protocols
Effective communication procedures

10 Questions2 MinutesCreated by RespondingRaven407

Select all of the following which represent Priority 1 issues

Use this folder as reference for all of the questions on this quiz.

Single Site Down

Significant Site Outage (Hub Site)

Single WAP Offline (Library has Multiple)

System Wide Internet Outage

Critical Wireless Access Point offline

Patron Printing Unavailable

OPAC Unavailable

Single Patron Machine offline

Sierra is unavailable

EiNetwork Hosted Websites are unavailable

Select all of the following which represent Priority 1 issues (cont.)

Single eiNetwork Hosted Wesite Unavailable

System wide email service unavailable

Single printer offline

Single Site Server Offline

All Patron machines showing as offline in Envisionware

Printing unavailable at a single site

Staff unable to login to shared staff account

Multi-site Envisionware Interruption

CLP Library Website unavailable

When should you call the Emergency number?

A hub site is down

Single Site Server offline

Sierra is unavailable systemwide

Multiple eiNetwork Hosted websites offline

What is the first step to take when all devices for a site go offline in PRTG?

Wait 20 minutes to see if the site comes back up

Enter a ticket in Sherpadesk with the Director/ Branch Manager as the End User

Call Crown Castle

Call Emergency Number

What is the next step after making a ticket for a site that is offline in PRTG?

Attempt to call the library to confirm power

Call Crown Castle

Send an AllUsers email about the outage

Power has been confirmed and the site is still down, what is the next step?

Have the user restart their PCs

Power Cycle the switch and Telco box

Call the emergency number

Even if you cannot confirm power, when should Crown Castle be contacted to report a downed site?

Wait until power can be confirmed

Call immediately to report the outage

When putting in a ticket with Crown Castle or Lunar Pages, how often do you contact them for updates to relay to the End User?

Every 30 minutes

Every Hour

Every hour and a half

Every two hours

You get a call stating that the CLP website is unavailable, what is the third step you take?

Call the Emergency Number

Enter a Priority 1 ticket with a location of CLP

Attempt to duplicate the issue externally and internally of CLP

When the help desk inbox receives an email with a subject similar to "ALARM: transaction_error for: ADFS:PUB-OHIO:auth.einetwork.net" what priority should the ticket be?

Hint: Exoprise

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