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TCOLE 1080

A detailed illustration of a Public Safety Answering Point (PSAP) center, showcasing emergency dispatch operators in action, various communication technologies, and a busy operational environment.

TCOLE 1080 Quiz

Test your knowledge on TCOLE 1080 and assess your understanding of the critical aspects of Public Safety Answering Points. This quiz contains 11 questions designed to challenge your comprehension of PSAP functions and quality assurance.

Key Features:

Multiple-choice questions
Drop list selections
Evaluate your readiness for certification

11 Questions3 MinutesCreated by HelpingHand321

Primary PSAP

A PSAP to which 9-1-1 calls are routed directly from the 9-1-1 Control Office.

Code to order lunch.

A system that is only used for when internet is not available.

None of the above.

Secondary PSAP

Secondary system

A PSAP to which 9-1-1 calls are transferred from a Primary PSAP.

The PSAP which a call would normally be routed.

National Crime Information Center

What is an entity responsible for receiving 9-1-1 calls and processing those calls according to a specific operational policy.

Quality Improvement

Public Safety Answering Point

A police department

Legacy PSAP

Alternate PSAP

A different type of PSAP

Not the best, making it second best

A PSAP designated to receive calls when the primary PSAP is unable to do so.

A PSAP to which 9-1-1 calls are transferred from a Primary PSAP.

A facility where multiple Public Safety Agencies choose to operate as single 9-1-1 entity.

Legacy PSAP

HIPAA

Communication

Consolidated PSAP

All actions are taken to ensure that standards and procedures are adhered to and that delivered products or services meet performance requirements.

Quality Assurance (QA)

All actions are taken to ensure that standards and procedures are adhered to and that delivered products or services meet performance requirements.

A system that helps ensure that the process is correct.

A fancy name.

A system that is needed to help others.

An organized system that assesses and evaluates the process to improve the quality of services provided.

Quality Assurance (QA)

Serving PSAP

Quality Improvement (QI)

Secondary PSAP

A PSAP that cannot process calls received via i3-defined call interfaces (IP-based calls) and still requires the use of CAMA or ISDN trunk technology for delivery of 9-1-1 emergency calls is a Legacy PSAP

True

False

A Serving PSAP is to which a call would normally be routed.

True

False

A person that is acknowledged by the Commission and employed by or serving a law enforced ent agency that performs law enforcement services on a 24 hour basis who receives, processes, and transmits public safety information and criminal justice data for the agency.

Police officer

Governor

Telecommunicator

The chief of police

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