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Delivering Exceptional Patient Experience

A healthcare professional engaging positively with a patient in a hospital setting, showcasing effective communication and empathy

Delivering Exceptional Patient Experience Quiz

This engaging quiz is designed to test your knowledge on delivering exceptional patient care. The questions cover various aspects of patient-centric practices, effective communication, and the importance of a positive patient experience.

Test your understanding of patient experience concepts
Learn about effective communication in healthcare
Discover the significance of a patient-centric culture

11 Questions3 MinutesCreated by CaringHeart42

When the speaker says patient "centric" practice, he is referring to the _________ of the organization.

Environment

Temperature

Diversity

Culture

It is important for supervisors and managers to exhibit behavior they want their staff to emulate.

True

False

Many organizations have a __________ centric culture.

Employee

Customer

Sales

Product

The best organizations create an environment where physicians can see patients without interruptions or ____________.

Drama

Children

Phones

Delays

Patient experience requires effective __________________.

Drawing

Communication

Demand

Studying

Practical reasons to focus on patient experience include all of the following except:

Marketing

Raise in Compensation

Reimbursements

Risk Management

The average patient interaction is only ____ minutes.

In face-to-face communication about _____% of what we say is conveyed by the words we use.

All of the following display positive body language except:

Head nodding

Eye contact

Slow, steady breathing

Crossed arms

What do patients value the most?

Verbal communication

Privacy

Eye contact

Handshakes

Name

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