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Test 6

An illustration depicting a person taking a quiz on a computer, with elements representing customer service and writing protocols, colorful and engaging design.

Test Your Knowledge on Customer and Writer Protocols

Are you familiar with the essential protocols regarding customer and writer communications? Take this quiz to assess your understanding of the measures that should be taken in various scenarios!

8 engaging questions
Multiple-choice format
Perfect for assessing knowledge in customer service and writer policies

8 Questions2 MinutesCreated by ExaminingEagle512

The C shared their tutor's name&email in file. The W downloaded the file, checked it and failed to remind C about CP. Select proper measures towards W. W has 4 HNs "CP: did not remind" on their profile.

Message + global HN

$20 fine + Message + global HN

Message + global archived HN

No measures are needed

Case on mail “W to fire”

$40 fine + 2-week warning + message + global HN

Message + local HN

Customers do not receive the following email notifications:

Your account has been resumed

You will get a refund of your balance in 4-6 business days

Your login e- mail and password have been changed

Writer "Python" has marked your order as finished

Writer "Python" has changed a nickname

Requested writer "Python" has set a new bid for order #1812

What went wrong?

Please pay for your order

Autocancel due to chargeback. The C released funds for the 1st part in advance. The W provided the paper in a timely manner, marked it as finished and the customer replied "let me check."

Please select measures towards W&C.

I'll leave the HN 'checked'

I'll ask the C to pay for the unpaid parts + HN, no measures for W

I'll deduct released funds from the W's balance&compensate them to the C

I'll deduct funds from the W's balance and ask Nastia to deal with the C

I'll create case on mail

I'll ask the C to close the chargeback and deduct released funds from the W's balance

Specify max time frame for DL extension for technical assignments

3 days per page

3 days per part of the assignment

30 days

60 days

Depends on the initial DL

No limitations

What restrictions do writers on "Existing orders only" status have?

W cannot place bids on new Os

W cannot chat with Cs in the current Os

W cannot request the funds they earned

W cannot write a ticket to Support Department

W cannot cancel orders

W cannot rate their finished Os

A customer requests deletion of their Personal Data. Please choose the correct algorithm:

Inform the customer that they are the only manager of their account and they can delete their PD by themselves + send an email to Ruslana with info about the request

We cannot delete their account from our side. The customer has an option to do it by themselves. No case on mail is needed.

Inform a customer that their request will be addressed to a relevant person and they will be informed after their PD is deleted + create case on mail to Liliia Budanova with the info about the request.

Ask a person to forward an official request to [email protected]

Ask a person to forward an official request to [email protected] and address case on mail to Ruslana

Please choose the appropriate measures if a W used their previous work as a preview for the 2nd time:

Fine for $15 and warning (in query) about suspension

Case on mail Writer to suspend (usually for 5 days)

Fine for $15

Name:

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