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CX training deck 1

A visually appealing image depicting customer service representatives engaging with clients, with modern technology elements related to payment gateways and online businesses in the background.

CX Training Quiz

Test your knowledge and skills in Customer Experience (CX) with our engaging quiz! Designed to challenge your understanding of best practices, this quiz will help you learn how to effectively respond to customer inquiries.

By participating, you will:

Improve your customer service skills
Understand effective communication strategies
Learn about payment gateway solutions

11 Questions3 MinutesCreated by HelpingHand137

"I sell on instagram, but I'm creating a website for the payment gateway. Can you help me?" What's the correct response?

Ofcourse, I'd love to. Can you answer 3 questions to find the right prices?

Ofcourse! Just in case you don't know though, we do have a solution for which u don't need a website

Definitely! Can you tell me a little about your business?

Yes, I can.

"Nothing works for me, Paytabs is much better. Thanks!" What is the correct response?

You are welcome! Is there anything else that I can assist you with?

Alright, I understand. Thank you for contacting us.

I understand that there are cheaper solutions, but we provide many services beyond just a payment gateway.

Trust me, we are worth it.

The most important thing is to reply to as many conversations as possible, no matter what.

True

False

"I want to ask about how much you take from each transaction?" What is the correct response?

Can you answer 3 questions to provide price plans?

The percentage we take per transaction are different according to business volumes, so can I ask you 3 questions to understand your business volumes better?

Thank you for contacting Tap payments

That depends on many things. I can tell you once you select a price plan.

If a customer starts a conversation with "how many days does it take the transaction to be in my bank account?". What's the correct response?

Please be informed that we will initiate settlement once the funds are there in your available balance.

Hello, that depends on a few different factors. Would you mind answering a few questions so that I can give you an accurate answer?

Hello, thank you for contacting Tap payments.

Can I ask you 3 questions to be able to provide you a proper price plan?

If a merchant is asking about something that you don't completely understand, what should you do?

Keep asking questions until you fully understand what they are asking about

Ask another agent for help

Tell the merchant we don't have it

Ask a couple of questions and if that doesn't clarify the problem, ask another agent or someone who may know better

Is this sentence correct? "We need to check with our tech team and get back to you"

Yes

Is this sentence correct? "Yes we have a plugin to integrate goSell with Shopify"

Yes

Do you guys offer a feature where customers can put their credit card information; and they get charged automatically every month?

Yes, we do. It's called the recurring payments feature. Currently, we can enable that feature for custom websites and mobile apps using goSell

Do you mean the recurring payments features?

Can you clarify if you're talking about the recurring payment feature, where a customer will be automatically charged every month after they save their card with you?

I think so, let me check with the tech team and get back to you.

Is this sentence correct "Hello dear, here is the reference number. You can check with the bank"

Yes

Is this sentence correct "I am sorry, we cannot refund this amount"

Yes

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