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Great Resignation

Understanding the Great Resignation

Join us in exploring the impact of the Great Resignation on the workplace and employees' experiences. This quiz aims to gather insights about job satisfaction, customer service dynamics, and how these factors have changed since the onset of the COVID-19 pandemic.

Assess your experiences in your current work environment.
Reflect on the effects of increased customer interactions.
Share your views on workplace fairness and management practices.

24 Questions6 MinutesCreated by ReflectiveWave305

Voluntary nature of the study

Participation in this study is voluntary. Your decision whether or not to participate will not affect your current or future relations with SUNY Potsdam. If you decide to participate, you are free to not answer any question or to withdraw at any time without affecting those relationships.

Confidentiality

The records of this study will be kept private. In any sort of report, we might publish, we will not include any information that will make it possible to identify a subject. Research records will be stored securely and only researchers will have access to the records.

Contact Information

The researcher(s) conducting this study are Sarah Wilder and Charles Hartley. If you have questions contact them at Sarah Wilder, 315-286-6617 and [email protected] and Charles Hartley, 315-775-1588 and [email protected]. The supervising faculty information is Amanda LeDesma, 315-489-5950 and [email protected]

Voluntary nature of the study

Confidentiality

Contact Information

What type of industry do you currently work in?

Are you working in management in the field listed above?

Yes

Does your job require you to prioritize customer service?

Yes

Did you begin working for your current employer before March 2020?

Yes

Which type of company do you work for?

Private

Public

Non-Profit

Government

None of these

How long have you worked in your current industry selected in question 1?

1 year or less

1year to 5 years

5 years to 10 years

10 years or more

Since March 2020, I feel like my employer treats me fairly

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

Since March 2020, my employer does not always overwork me or force me to stay past my designated times

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

Since the reopening of my business or going back to work since the Coronavirus lockdown of 2020, my employer does not abuse their power over me

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

Since the reopening of my business or going back to work since the Coronavirus lockdown of 2020, my customers do not abuse their power over me

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

While working in my job I experienced abuse of power from my manager or supervisor prior to March 2020?

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

While working in my job I experienced abuse from customers prior to March 2020?

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

I have felt increased customer abuse since November 2021

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

I feel that increased customer abuse is directly related to the increase of people quitting their jobs

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

Only starting in November of 2021, did I start to experience abuse from my employer because of the increase in people quitting their jobs

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

I noticed a large increase in job openings around November 2021 when Mask mandates were being brought back and the Omicron variant was spreading

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

I thought about leaving my job and pursuing another one because of the large number of job openings and seeing an opportunity for a better fitting job, better pay, etc.

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

I thought about leaving my job and pursue another one because of the abuse I receive from my customers/clients

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

I thought about leaving my job and pursue another one because of the abuse I received from my employers

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

I voluntarily left an employer and pursued other opportunities because of jobs and better pay or benefits

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

I have left an old job that I had after the initial Coronavirus lockdowns and pursued another one because of the abuse I have received from my employer/workplace

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

I have left an old job that I had after the initial Coronavirus lockdowns and pursued another one because of the abuse I have received from my customer/clients

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

Do you have any additional information that you would like to provide about your work environment and any negative or positive changes that you have experienced since the 2020 Coronavirus Pandemic. Please leave any identifying names out of your statement.

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