Survey Maker Survey Templates Contact Privacy & Security

SHOPPIE Standards & Processes : Feb Quiz

A vibrant and engaging visual representing retail experiences, featuring scenarios such as shopping at Starbucks and Bath & Body Works, with elements like coffee, fragrances, and customer service interactions.

SHOPPIE Standards & Processes Quiz

Test your knowledge on the SHOPPIE standards and processes with our engaging quiz! Whether you're a team member or just interested in retail operations, this quiz covers essential scenarios and expectations.

Assess your understanding of customer interactions.
Evaluate your familiarity with store policies.
Enhance your product knowledge.

11 Questions3 MinutesCreated by EngagingSeller247

Select your name

During a Starbucks, a customer ordered a Green Tea Crème Frappuccino and a sandwich to dine in. What should we do with the visit?

Reject - Unpaid

Accept - Paid

Reject - Paid

Re-do the visit

During shopper's recent visit to Bath & Body Works, the store was on a Duck Sale with the store packed. Upon approaching a team member with inquiry about Aromatherapy fragrances, the team member quickly asked a few questions and directed the shopper to the location where she could find the product. The shopper felt rushed through the process of interaction and not receiving personalized service. How would you rate the product knowledge factor?

Score : Not Applicable

Score : "No" - Factor not met

Score : "Yes" - Factor Met

All of the 3 apply

"A picture of the pizza is a requirement for the Blaze Pizza Visit in addition to the Receipt" : Please rate if True or False

True

False

For retail visits, suggestive selling should take place at :

The Till

At the shop floor

At the Till and the shop floor

All of the above

The maximum waiting time in the queue at the Starbucks store is 3 minutes.

True

False

A ritual massage is mandatory after completion of the required service : Please rate if True or False

True

False

For a Food Delivery visit, the shopper can also place an order by calling Contact Centre Hotline in their respective markets. : Please rate if True or False

True

False

During a Vision Express visit : The shopper is told that the optometrist is on a lunch break and will be back in an hour. What should the shopper do?

Wait in the store for the optometrist to return

Abort/Cancel the visit

Leave the store and return after some time

Complete the visit without seeing the optometrist

Dine In at a restaurant inside the park is Mandatory during a Kidzania visit.

True

False

"Magic Cream" is the signature / best selling product of :

MAC

Boots

Charlotte Tilbury

Bath & Body Works

{"name":"SHOPPIE Standards & Processes : Feb Quiz", "url":"https://www.quiz-maker.com/QPREVIEW","txt":"Test your knowledge on the SHOPPIE standards and processes with our engaging quiz! Whether you're a team member or just interested in retail operations, this quiz covers essential scenarios and expectations.Assess your understanding of customer interactions.Evaluate your familiarity with store policies.Enhance your product knowledge.","img":"https:/images/course5.png"}