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Good? Better? Best?

A cozy living room scene featuring different sofas, care kits, and family pets, emphasizing comfort and protection with vibrant and inviting colors.

Sofa Shield Knowledge Quiz

Test your understanding of Sofa Shield concepts and care kits with our engaging quiz! Are you ready to determine if what you know is Good, Better, or Best?

20 thought-provoking questions
Multiple choice format
Learn while you have fun!

20 Questions5 MinutesCreated by InsightfulSofa101

Do you know your Sofashield, Good, Better and Best???

YES

Uhhhh

Ask me tomorrow

DUMAS Structure delivered every time, MTO or Rehome me

Good

Better

Best

Make your care advice a conversation, do not oversell the products

Good

Better

Best

DUMAS Structure delivered every time, with light and shade in your tone and pauses at the right moments

Good

Better

Best

Stand up and present plumping / dressing

Good

Better

Best

DUMAS structure delivered using the customers own words. Make the situations more personal, childrens/pets names, incidences with old sofas

Good

Better

Best

Don’t forget to focus on the maximum benefit…a replacement sofa

Good

Better

Best

Deliver 3 relevant/key benefits of sofashield

Good

Better

Best

Break down the price to help the customer understand the relative cost. “ the price is £250, which is just over £4 a month for 5 years cover”

Good

Better

Best

Be comfortable with overcoming concerns or questions the customer may have

Good

Better

Best

Do you know your Carekits, Good, Better and Best???

YES

Uhhhh

Ask me tomorrow

Take the care kit into the bay

Good

Better

Best

Have great knowledge of the contents of a care kit

Good

Better

Best

Demonstrate if required by showing the contents and actions, blotting not rubbing etc

Good

Better

Best

Remind the customer these can be used for other items too such as dining chairs or car seats

Good

Better

Best

Always offer 2 for £60 or 1 for £39

Good

Better

Best

Explain how to use the kit and explain main benefits

Good

Better

Best

Explain to the customer that using OUR care kits is REALLY (emphasis on those words) important

Good

Better

Best

Theatre and drama when talking about natural oils from your hands and head… (sit back and show on the sofa)

Good

Better

Best

Explain that we use our care kits to maintain our own sofas in store

Good

Better

Best

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